At a Glance
- Tasks: Assist customers with orders, maximise sales, and maintain a tidy store environment.
- Company: GSF Car Parts is a leading UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy performance bonuses, 20 days annual leave, health perks, and discounts at major retailers.
- Other info: Full-time role with opportunities for training and career progression.
- Why this job: Join a dynamic team, develop customer relationships, and gain valuable retail experience.
- Qualifications: Customer service experience, target-driven mindset, and a positive attitude are essential.
The predicted salary is between 20000 - 30000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main Duties Include
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Always working towards the achievement of relevant set KPI’s.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What We'll Offer
Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
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Retail Assistant employer: GSF Car Parts
GSF Car Parts is an excellent employer that fosters a dynamic and supportive work environment, perfect for those looking to grow in their careers. With a strong emphasis on teamwork and customer satisfaction, employees benefit from ongoing training and development opportunities, as well as a culture that celebrates achievements and encourages innovation. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Understanding common terminology and products will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer queries and complaints effectively, showcasing your ability to provide excellent service.
✨Tip Number 3
Research GSF Car Parts and their values. Knowing the company’s mission and how they operate will allow you to align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of GSF Car Parts. They can provide valuable insights into the company culture and what it takes to succeed in the Retail Assistant role, giving you an edge in your application.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service or retail experience. Use specific examples that demonstrate your ability to meet targets and provide excellent service, as these are key aspects of the Retail Assistant role.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of GSF Car Parts' values and how you can contribute to their aim of delivering excellent customer service.
Highlight Relevant Skills:Emphasise skills that align with the job description, such as attention to detail, teamwork, and IT proficiency. If you have any knowledge of car parts or the automotive industry, be sure to include that as well.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at GSF Car Parts
✨Showcase Your Customer Service Skills
Since the Retail Assistant role at GSF Car Parts heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive while seeking resolutions.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn about them can set you apart. Research common automotive terms and products beforehand, and express your eagerness to utilise the E-learning portal to enhance your understanding.
✨Emphasise Teamwork
GSF Car Parts values teamwork, so be ready to discuss your experiences working collaboratively with others. Share instances where you contributed to a team goal or supported colleagues, showcasing your ability to foster a positive work environment.
✨Prepare for Sales Scenarios
As the role involves face-to-face sales, practice responding to potential sales scenarios. Think about how you would approach upselling or promoting product promotions, and be ready to demonstrate your target-driven mindset during the interview.
