At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, bonuses, annual leave, and discounts at major retailers.
- Other info: Opportunities for training, career progression, and a supportive work environment.
- Why this job: Be part of a dynamic team and develop valuable skills in retail and customer service.
- Qualifications: Customer service experience and a positive attitude towards problem-solving are essential.
The predicted salary is between 20000 - 25000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales; servicing click and collect orders and developing sound customer relationships.
Main Duties Include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the e‑learning portal to develop product knowledge and improve performance.
- Ensure that the customer‑facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working Hours: 25 (average) hours Monday to Friday, including alternate Saturday working.
About You
What You'll Need to Succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What We'll Offer:
- Opportunity to earn a performance based bonus as part of this role.
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time‑served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Retail Assistant in Penryn employer: GSF Car Parts
At GSF Car Parts, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Retail Assistant, you will enjoy competitive benefits including performance-based bonuses, generous annual leave, and opportunities for career progression, all while working in a dynamic team environment that values customer service excellence and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Penryn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Retail Assistant role!
We think you need these skills to ace Retail Assistant in Penryn
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories!
Tailor Your Application:Take a moment to read through the job description and match your skills and experiences to what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GSF Car Parts
✨Know Your Stuff
Familiarise yourself with the automotive industry and car parts. Even if you don't have extensive knowledge, showing that you've done your homework will impress the interviewers. Brush up on common car parts and their functions to demonstrate your interest in the role.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or went the extra mile for a customer. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Team Player Attitude
GSF Car Parts values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to team success or helped a colleague, highlighting your ability to work well with others.
✨Dress to Impress
First impressions matter! Make sure to dress professionally for your interview. A smart appearance not only reflects well on you but also shows that you respect the company and the opportunity. Aim for a polished look that aligns with the company's values.
