At a Glance
- Tasks: Serve customers for click and collect orders and assist with product promotions.
- Company: GSF Car Parts focuses on delivering excellent customer service in the automotive sector.
- Benefits: Casual hours to cover sickness and annual leave, including weekend work.
- Other info: Utilise the E-learning portal to develop product knowledge.
- Why this job: Join a team dedicated to achieving sales targets and enhancing customer relationships.
- Qualifications: Proven customer service or retail experience is required; knowledge of car parts is advantageous.
The predicted salary is between 10 - 12 £ per hour.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main Duties Include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working Hours: Casual basis to cover sickness and annual leave. Will include weekend working.
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
Casual Retail Assistant in Letchworth employer: GSF Car Parts
GSF Car Parts offers a dynamic work environment focused on customer satisfaction. Located in the automotive industry, the team values professionalism and teamwork. Employees benefit from flexible casual hours and opportunities for personal development through an E-learning portal.
