At a Glance
- Tasks: Serve customers for click and collect orders and assist with product promotions.
- Company: GSF Car Parts focuses on delivering excellent customer service in the automotive sector.
- Benefits: Casual hours to cover sickness and annual leave, including weekend work.
- Other info: Utilise the E-learning portal to develop product knowledge.
- Why this job: Join a team dedicated to achieving sales targets and enhancing customer relationships.
- Qualifications: Proven customer service or retail experience is required; knowledge of car parts is advantageous.
The predicted salary is between 10 - 12 £ per hour.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main Duties Include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working Hours: Casual basis to cover sickness and annual leave. Will include weekend working.
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
Casual Retail Assistant in Letchworth employer: GSF Car Parts
GSF Car Parts is an excellent employer that fosters a dynamic and supportive work environment, perfect for those looking to grow in their careers. With a strong emphasis on teamwork and customer satisfaction, employees benefit from ongoing training and development opportunities, as well as a culture that celebrates achievements and encourages innovation. Located in a vibrant area, the company offers unique advantages such as flexible working arrangements and a commitment to employee well-being.
