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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, team environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and develop strong customer relationships while learning about the automotive industry.
- Qualifications: Customer service experience and a positive, motivated attitude are essential.
- Other info: Casual role covering sickness and annual leave, with weekend shifts included.
The predicted salary is between 11 - 16 £ per hour.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main Duties Include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPIs.
Working Hours:
Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
Casual Retail Assistant in Leeds employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you present yourself professionally. A smart appearance shows that you respect the company and are serious about the role. Plus, it aligns with GSF's values of maintaining a good image.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, you'll find all the info you need about the role right there!
We think you need these skills to ace Casual Retail Assistant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Casual Retail Assistant role. Highlight any customer service or sales experience you have, and don’t forget to mention your ability to work in a team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for GSF Car Parts. Mention your passion for customer service and how you can contribute to the team.
Show Off Your Skills: When filling out your application, be sure to showcase your IT skills and any relevant knowledge of car parts. If you’ve used systems like MAM or Allicat, give us a shout-out about it!
Apply Through Our Website: We love it when candidates apply directly through our website! It makes the process smoother for everyone. So, head over there and submit your application – we can’t wait to hear from you!
How to prepare for a job interview at GSF Car Parts
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. GSF Car Parts values excellent customer service, so be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do a bit of research on common car parts and their functions, as this will show your enthusiasm for the role and help you connect with customers.
✨Show Your Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with colleagues to achieve targets or improve customer satisfaction.
✨Dress the Part
First impressions matter! Make sure you dress professionally for the interview. GSF Car Parts expects its employees to maintain a good image, so showing that you take pride in your appearance will reflect well on you.
