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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, gain valuable retail experience, and develop customer service skills.
- Other info: Opportunity to learn about the automotive industry and grow your career.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service or retail experience; target-driven and motivated.
The predicted salary is between 10 - 12 £ per hour.
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Casual Retail Assistant in Hayes employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant in Hayes
✨Tip Number 1
Get to know GSF Car Parts! Familiarise yourself with our products and services. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills. Think of scenarios where you might need to resolve a customer's issue or answer their queries. Being prepared will give you confidence during face-to-face interactions.
✨Tip Number 3
Network with current employees if you can. They can provide insights into the company culture and what it takes to succeed as a Casual Retail Assistant. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Casual Retail Assistant in Hayes
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories!
Tailor Your Application: Take a moment to read through the job description and match your skills to what we're looking for. Use keywords from the description to show us you're the perfect fit for the Casual Retail Assistant role.
Keep It Professional but Personal: While we love a professional tone, don’t be afraid to let your personality shine through! We’re looking for someone who can connect with our customers, so a bit of warmth in your application can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GSF Car Parts
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Casual Retail Assistant.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn’t essential, having a basic understanding can really set you apart. Do a bit of research on common car parts and their functions. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role.
✨Prepare for Sales Scenarios
Think about how you would handle different sales scenarios, especially those involving click and collect orders or product promotions. Be ready to discuss how you would maximise sales while ensuring customer satisfaction. This shows you’re proactive and target-driven, just what they’re looking for!
✨Show Off Your Team Spirit
Since teamwork is crucial in this role, be prepared to talk about your experiences working in a team. Share specific examples of how you contributed to team success and how you handle challenges with colleagues. This will highlight your ability to work well with others and contribute positively to the branch.