At a Glance
- Tasks: Support customer service by driving, packing, and assisting at the retail counter.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Earn bonuses, enjoy discounts, and access health and wellbeing tools.
- Other info: Flexible hours with opportunities for career progression and training.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer-facing experience and a positive, proactive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
About The Role
At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering excellent Customer Service. This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click and collect orders, and developing strong customer relationships.
Main Duties
- Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times.
- Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
- Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
- Supporting click and collect orders and ensuring customers are served promptly.
- Assisting the sales team with product promotions, handling telephone and electronic queries as required.
- Fully satisfying customer needs in respect of any part orders, returns or queries.
- Checking customer returns for resale, warranty or surcharge purposes.
- Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
- Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer‑facing areas.
- Developing strong working relationships with customers and understanding their needs.
- Promoting a professional company image and representing GSF values at all times.
- Utilising the E‑learning portal to develop product knowledge and improve performance.
- Always working towards the achievement of relevant set KPI’s.
Working Hours
Monday to Saturday, 20 hours per week, with the opportunity to increase up to 41 hours depending on business needs.
About You
What you’ll need to succeed:
- Proven experience in a customer‑facing role, ideally within retail, sales, warehouse or delivery environments.
- A positive, proactive approach with a strong focus on customer service and resolving queries effectively.
- Motivated and target‑driven, with the ability to contribute towards sales and branch performance.
- Confident using IT systems to support order processing, stock management and customer interactions.
- Ability to work flexibly across delivery driving, warehouse operations and counter sales.
- Strong teamwork skills, with the ability to collaborate effectively in a fast‑paced environment.
- Good attention to detail, particularly when picking orders and handling customer requests.
- A full UK driving licence (or requirement to drive, if applicable).
- Knowledge of car parts or the automotive industry is advantageous but not essential.
- Familiarity with systems such as MAM, Allicat or MS Office is desirable.
What We’ll Offer
- Opportunity to earn a performance based bonus as part of this role.
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
General Assistant employer: GSF Car Parts
GSF Car Parts is an excellent employer that prioritises employee growth and well-being, offering a supportive work culture where teamwork and customer service excellence are at the forefront. With flexible working hours, performance-based bonuses, and a range of benefits including health and wellbeing tools, training qualifications, and discounts from major retailers, employees are empowered to thrive in their roles while contributing to the success of the branch. Located across the UK, GSF Car Parts provides a dynamic environment for those looking to develop their skills in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your flexibility! The General Assistant role requires you to wear many hats. Be prepared to discuss how you've successfully juggled multiple tasks in previous jobs. Highlight your adaptability and willingness to step in wherever needed.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining us at GSF Car Parts and helps us keep track of your application more efficiently.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the General Assistant role. Highlight any customer service experience, especially in retail or delivery, as this is key for us at GSF Car Parts.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and how you can contribute to our team. Mention specific examples of how you've excelled in customer-facing roles before.
Show Off Your Flexibility:Since the role requires flexibility across various tasks, make sure to mention your adaptability in your application. We love candidates who can juggle different responsibilities, so share any relevant experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at GSF Car Parts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the General Assistant role at GSF Car Parts. Familiarise yourself with the key responsibilities like delivery driving, customer service, and warehouse operations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your past experiences. Think of times when you resolved a customer's issue or went above and beyond to ensure satisfaction. This will demonstrate your proactive approach and ability to handle queries effectively.
✨Highlight Teamwork and Flexibility
GSF Car Parts values strong teamwork and flexibility. Be ready to discuss how you've collaborated with others in fast-paced environments and adapted to changing tasks. Mention any experience you have in roles that required you to switch between different responsibilities, as this will align well with what they’re looking for.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company and the role. For example, you could ask about the team dynamics or how success is measured in the General Assistant position. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
