At a Glance
- Tasks: Support branch operations and contribute to financial performance through various administrative duties.
- Company: Join GSF Car Parts, the UK's fastest-growing motor factor with a vibrant team culture.
- Benefits: Enjoy 28 days annual leave, performance bonuses, discounts, and health support.
- Other info: Opportunities for career progression and personal development in a fast-paced industry.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Experience in customer service or telesales, with strong organisational and communication skills.
The predicted salary is between 20790 - 25410 £ per year.
We are looking for a Branch Administrator who, as part of your role, will support the branch by contributing to the financial performance.
Main duties include:
- Ensure all proof of delivery (POD) notes are accounted for
- Ensure missing notes and POD’s are investigated and replacements obtained if required
- Balance branch till daily ensuring everything is accurate and up to date
- Complete branch banking books and ensure monies are banked daily
- Forwarding till reports to Head Office and update banking template
- Allocate pay later notes
- Monitor unpaid cash sale reports, escalating any discrepancies or queries
- Ensuring any unpaid or outstanding amounts are collected in a timely manner
- Running the weekly account statements and ensure these are up to date
- Ensuring staff accounts are up to date
- Monitor and analyse the age debt report
- Allocate customer payments whilst ensuring monies are banked daily
- Updating customer notes with detail as and when required
- Monitor and review customer credit limits
- Dealing with general customer queries either face to face or over the telephone
Working hours: 45 (average) hours Monday to Friday, including alternate Saturday working.
As a Branch Administrator, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.
About You
What you'll need to succeed:
- Have the ability to work quickly and under pressure to deadlines
- Organised with great attention to detail
- Target driven, motivated by sales and able to deal with rejection
- Willingness to learn and develop
- A team player with the ability to also work independently
- Confident and polite telephone manner
- Excellent communicator
- Good interpersonal skills
- IT literate
Benefits at GSF Car Parts are designed to support all aspects of our team members' life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance-based bonus as part of this role
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket. As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day. But what really sets us apart is our people. We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers. We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you. This is an exciting time to join GSF Car Parts. Make an impact. Grow with us. Do yourself proud!
Branch Administrator in Farnham employer: GSF Car Parts
GSF Car Parts is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on employee benefits, including generous annual leave, health and wellbeing tools, and career progression opportunities, we foster a supportive work culture that values innovation and customer service. Join us in a dynamic environment where your contributions are recognised, and you can truly make an impact while advancing your career in the automotive aftermarket.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Administrator in Farnham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like GSF Car Parts, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like GSF Car Parts!
We think you need these skills to ace Branch Administrator in Farnham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at GSF Car Parts, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at GSF Car Parts and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show GSF Car Parts that you’re ready to jump in and contribute right away!
How to prepare for a job interview at GSF Car Parts
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
