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- Tasks: Deliver excellent customer service and assist with sales in a dynamic retail environment.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, opportunity to learn about the automotive industry, and a supportive team.
- Other info: Great opportunity for personal growth and development in a fast-paced environment.
- Why this job: Be part of a vibrant team and make a real difference in customer satisfaction.
- Qualifications: Customer service or retail experience, target-driven, and a positive attitude.
The predicted salary is between 10 - 12 £ per hour.
Duties at GSF Car Parts include delivering excellent customer service as a Casual Retail Assistant. You will contribute towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.
- Serve trade and retail customers for click and collect and general orders whilst maximising sales.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries.
- Fully satisfy customer needs regarding part orders, returns, or queries.
- Check customer returns for resale, warranty, or surcharge.
- Contribute to a positive team performance while working on personal benchmarks to optimise performance.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that customer-facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Promote a good image of the company by representing our values and maintaining a professional appearance.
- Work towards the achievement of relevant set KPIs.
Working hours are on a casual basis to cover sickness and annual leave, including weekend working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer-facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry is advantageous but not essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment, and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is supported by centralised expertise from specialist departments in key areas such as procurement and supply chain, marketing, and national accounts.
Casual Retail Assistant in England employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service experience can benefit GSF Car Parts. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Don't forget to mention something specific from your conversation to make it personal!
We think you need these skills to ace Casual Retail Assistant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Casual Retail Assistant role. Highlight any customer service or sales experience you have, and don’t forget to mention your ability to work in a team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for GSF Car Parts. Mention your passion for customer service and how you can contribute to the team.
Show Off Your Skills: When filling out your application, be sure to showcase your IT skills and any relevant knowledge of car parts. If you’ve used systems like MAM or Allicat, let us know – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at GSF Car Parts
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Casual Retail Assistant.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do a bit of research on common car parts and their functions. This will not only impress your interviewers but also help you relate better to customers' needs.
✨Show Your Team Spirit
Since this role involves working closely with others, be prepared to discuss how you contribute to a team. Share specific examples of how you've worked collaboratively in the past and how you can help achieve branch targets. This will highlight your ability to fit into their team culture.
✨Prepare Questions About the Role
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, such as how success is measured or what a typical day looks like. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.