At a Glance
- Tasks: Manage product support, liaise with suppliers, and enhance customer satisfaction.
- Company: Join a leading eCommerce company focused on quality and reliability.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
- Why this job: Be the key link between products and customers, making a real impact.
- Qualifications: Strong problem-solving skills and experience in supplier management.
The predicted salary is between 40000 - 50000 £ per year.
The Ecommerce Product Support Manager will play a key role in ensuring that GSF’s extensive product range is fully supported from both a technical and customer perspective. You’ll be responsible for providing expert product knowledge, technical assistance, and issue resolution to internal teams, suppliers, and customers. You will act as the link between the product, sales, and supplier teams – ensuring the right information and support are available to deliver a first‑class customer experience.
Key Responsibilities
- Supplier Liaison: Work closely with suppliers and manufacturers to resolve quality, product data and stock feed issues.
- Data & Reporting: Monitor product performance, customer feedback, and technical trends to identify improvement opportunities.
- Cross‑Functional Collaboration: Support the product, procurement, and marketing teams with accurate technical data, product launches, and cataloguing information.
- Customer Focus: Ensure all product support activities enhance customer satisfaction, reduce returns, and reinforce GSF’s reputation for quality and reliability.
- Reviewing lost sales and conversion data to support development of product offer.
- Ownership of product data maintenance via various systems, including Autopart and Product Information Management System (PIMS), to support sales channels.
- Working with the Pricing team to ensure that the product pricing is positioned correctly for the market while maximising the volume vs revenue mix.
- Supporting Marketing in the development of compelling product material and promotional campaigns to drive sales.
Key Skills & Competencies
- Excellent problem‑solving and diagnostic skills.
- Proven ability to manage supplier relationships.
- Strong communication and presentation abilities.
- Confident in leading teams and managing workloads effectively.
- Good working knowledge of cataloguing systems and product databases.
- Strong analytical skills with proficiency in Excel or similar data analysis tools.
Desirable
- Experience with electronic parts catalogues (e.g., TecDoc, MAM).
- Understanding of automotive systems and vehicle applications.
- Previous experience in a distribution or retail.
Personal Attribute
- Customer‑focused with a passion for product excellence.
- Analytical mindset with attention to detail.
- Proactive and solution‑driven.
- Strong collaborator with a hands‑on approach.
- Ability to manage multiple priorities in a fast‑paced environment.
eCommerce Product Manager employer: GSF Car Parts
At GSF, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As an eCommerce Product Manager, you will benefit from extensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on customer satisfaction and product excellence. Located in a vibrant area, our company also provides unique advantages such as flexible working arrangements and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and automotive sectors on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a case study that highlights your problem-solving abilities and past successes in product management. This can be a great conversation starter during interviews and shows you’re proactive about your work.
✨Tip Number 3
Prepare for those interviews! Research common questions for eCommerce Product Managers and practice your responses. Be ready to discuss how you’ve handled supplier relationships and improved customer satisfaction in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with product data maintenance and cross-functional collaboration – it’ll make you stand out!
We think you need these skills to ace eCommerce Product Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the eCommerce Product Manager role. Highlight your experience with supplier relationships, product data management, and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about product excellence and how your analytical mindset can help us enhance customer satisfaction. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at GSF Car Parts
✨Know Your Products Inside Out
Make sure you have a solid understanding of the product range you'll be supporting. Research the company’s products, their features, and any common issues customers face. This will help you demonstrate your expertise and show that you're ready to provide top-notch support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to supplier relationships or technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Emphasise Cross-Functional Collaboration
Be ready to discuss how you've worked with different teams in the past. Highlight your communication skills and give examples of how you’ve successfully collaborated with marketing, procurement, or sales teams to enhance customer satisfaction and drive product success.
✨Demonstrate Your Customer Focus
Prepare to talk about how you’ve put customers first in your previous roles. Share specific instances where your actions led to improved customer experiences or reduced returns. This will show that you align with the company's commitment to quality and reliability.
