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- Tasks: Assist customers with pre and post-purchase queries via phone and online.
- Company: GSF Car Parts is a leading UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy 28 days annual leave, discounts, healthcare plans, and career progression opportunities.
- Why this job: Join a dynamic team in a growing ecommerce environment and enhance your customer service skills.
- Qualifications: Previous experience in customer service or telesales is preferred; strong communication skills are essential.
- Other info: Work full-time, Monday to Friday, with alternate Saturdays; ideal for those passionate about the automotive industry.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Ecommerce Customer Service Advisor role at GSF Car Parts
5 days ago Be among the first 25 applicants
Join to apply for the Ecommerce Customer Service Advisor role at GSF Car Parts
As we continue to develop our ecommerce presence, it is important to us to have Customer Service Advisors onboard to play a key role within our ecommerce team based at our brand new National Distribution Centre in Wolverhampton.
As an Ecommerce Customer Service Advisor, you will play a key role in the achievement of ecommerce sales and customer service objectives, utilising telephone and online communication channels, and responding to pre and post purchase enquiries received via our messaging suite. You will have responsibility for providing a quality, efficient and effective customer experience from receipt of the order through to dispatch of the package.
Main Duties and Accountabilities
Customer Support
- Answer customer telephone and electronic enquiries (messaging suites, live chat)
- Handle pre-purchase queries (Fitment/Product/Collection/Shipping)
- Address post-purchase issues (Order Issues/Cancellations/Returns)
- Process telephone/email orders accurately
- Maximise sales opportunities (Conversion/Retention/Up-sell/Add-on)
- Minimise costs in resolving order issues and returns
- Understand the relationship between sales and daily/monthly budget
- Provide accurate and confident advice on products and services
- Inform customers of additional required parts
Meet Team And Individual Targets
- Achieve customer enquiry/response output targets
- Maintain response relevance, accuracy, and attention to detail
- Exceed customer satisfaction KPIs
- Contribute to positive customer feedback and resolution
Fulfill Customer Needs
- Deliver high standards of customer service
- Answer calls professionally and clearly
- Maintain required standards in verbal and written communication
- Assist customers with pre-purchase and post-purchase enquiries efficiently
- Handle complaints calmly and professionally, ensuring satisfactory resolution
- Keep customers updated and follow through on promises
- Ensure total customer satisfaction through accurate and professional service
Working hours:
45 hours (average) hours per week, Monday to Friday, including alternate Saturday working
About You
The ideal candidate will have a proven track record in telesales and/or customer service.
What You\’ll Need To Succeed
- Process driven and able to work well under pressure
- Excellent interpersonal and communications skills
- Ability to utilise multiple workspace systems whilst ensuring accurate data entry
- Able to work independently but also keeping team objectives in mind
- Strong customer focus
- Target driven and motivated by achieving objectives
- A desire to learn and develop industry knowledge
- Confident user of IT and computer systems across a multi-monitor workspace
- An interest or experience within the automotive industry or motorsport would be advantageous but not essential
What we\’ll offer:
- 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
- Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
- Healthcare cash plan
- Company pension
- Internal Development Programmes
- Career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure. #INDGSF
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing
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Ecommerce Customer Service Advisor employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially if you have any interest or experience in motorsport. This knowledge will help you engage more effectively with customers and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone and through online messaging. Role-playing common customer scenarios can help you feel more confident and prepared to handle inquiries and complaints professionally.
✨Tip Number 3
Get comfortable with using multiple computer systems simultaneously, as this is crucial for the role. Familiarise yourself with common customer service software and tools to show that you're tech-savvy and ready to hit the ground running.
✨Tip Number 4
Set personal targets for customer satisfaction and sales conversion rates. Being able to discuss your achievements and how you plan to meet or exceed these targets can make a strong impression during your interview.
We think you need these skills to ace Ecommerce Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and telesales. Use keywords from the job description, such as 'customer satisfaction', 'order processing', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Ecommerce Customer Service Advisor role. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles, showcasing your problem-solving skills.
Showcase Your Skills: Emphasise your ability to work under pressure and your strong interpersonal skills. Provide examples of how you have met targets or contributed to team objectives in past positions, as this aligns with the company's focus on achieving sales and customer service goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at GSF Car Parts
✨Know the Company
Before your interview, take some time to research GSF Car Parts. Understand their values, mission, and the role they play in the automotive industry. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As an Ecommerce Customer Service Advisor, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints, highlighting your ability to maintain professionalism under pressure.
✨Familiarise Yourself with E-commerce
Since the role focuses on e-commerce, brush up on your knowledge of online sales processes and customer interactions. Be ready to discuss how you would handle pre-purchase and post-purchase queries effectively.
✨Prepare for Role-Playing Scenarios
Interviews for customer service roles often include role-playing scenarios. Practice responding to common customer issues, such as order cancellations or product inquiries, to demonstrate your problem-solving skills and ability to think on your feet.
