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For Companies At a Glance
- Tasks: Manage orders and ensure customer satisfaction in a dynamic Ecommerce team.
- Company: GSF Car Parts is a leading UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy 28 days annual leave, employee discounts, healthcare plans, and career progression opportunities.
- Why this job: Join a fast-paced environment where your contributions directly impact customer experience and satisfaction.
- Qualifications: Previous administration experience and strong IT skills are essential; automotive interest is a plus.
- Other info: Full-time role with flexible hours and opportunities for internal development.
The predicted salary is between 24000 - 36000 ÂŁ per year.
As the Ecommerce Administrator you play a pivotal role within the Ecommerce team. You will be responsible for ensuring that orders are dealt with effectively, efficiently and accurately throughout the order journey, while maintaining a high level of customer service and satisfaction within a growing team.
You will oversee both outgoing and incoming orders, meeting and exceeding customer expectations and requirements. Ensuring post‑purchase problem resolution is also a critical component of the role, where Customer Service and Satisfaction is paramount.
Main Duties Include
- Process orders requiring manual intervention efficiently and accurately, using various order management systems and in‑house commercial systems.
- Effectively and efficiently deal with orders flagged with issues from Dispatch.
- Deal with delayed orders, liaising with Dispatch.
- Ensure order fulfillment by sourcing product from various sources.
- Process credit‑refund requests raised by the Customer Support Team.
- Process credits‑refunds from customer returned orders, including warranty returns.
- Contact customers using messaging suites where required.
- Support the Customer Support Team with ad hoc requests.
- Create and maintain reports in Excel.
Working hours: 42.5 (average) hours per week, Monday to Friday, including alternate Saturday\’s.
About You
The successful candidate must have previous administration experience, ideally within a fast‑paced environment.
What You’ll Need To Succeed
- Confident in the use of IT and computer systems across a multi‑monitor workspace.
- Ability to utilise multiple workplace systems whilst ensuring accurate data entry.
- Be process driven with strong verbal and written communication skills.
- Demonstrable initiative and enthusiasm and the ability to multi‑task, making sure deadlines are met.
- Good organisation and time‑management skills with excellent attention to detail.
- Self‑motivated with a flexible approach to change as our business and systems develop.
- Ability to work under pressure, ensuring customer delivery expectations are met.
- An interest or experience within the automotive industry or motorsport would be advantageous but not essential.
What we offer
- 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served.
- Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more.
- Healthcare cash plan.
- Company pension.
- Internal development programmes.
- Career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
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Ecommerce Administrator employer: GSF Car Parts
Contact Detail:
GSF Car Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Administrator
✨Tip Number 1
Familiarise yourself with the order management systems commonly used in eCommerce. Understanding how these systems work will give you a significant advantage during the interview, as you'll be able to discuss your experience and knowledge confidently.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've resolved customer issues or improved satisfaction, as this is crucial for the Ecommerce Administrator role.
✨Tip Number 3
Demonstrate your ability to multi-task effectively. Prepare to discuss situations where you've successfully managed multiple priorities, as this skill is essential for handling various orders and customer requests simultaneously.
✨Tip Number 4
If you have any interest or experience in the automotive industry, make sure to mention it. Even if it's not essential, showing your enthusiasm for the field can set you apart from other candidates and align you more closely with GSF Car Parts' mission.
We think you need these skills to ace Ecommerce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administration experience, especially in fast-paced environments. Emphasise skills like data entry accuracy, customer service, and any experience with order management systems.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Ecommerce Administrator role at GSF Car Parts. Mention specific duties from the job description that excite you and how your skills align with their needs.
Showcase IT Proficiency: Since the role requires confidence in using IT and computer systems, mention any relevant software or systems you are familiar with. Highlight your ability to manage multiple systems effectively.
Demonstrate Customer Service Skills: Provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will show your capability to maintain high levels of customer satisfaction, which is crucial for this position.
How to prepare for a job interview at GSF Car Parts
✨Show Your Order Management Skills
Be prepared to discuss your experience with order management systems. Highlight any specific software you've used and how you ensured accuracy and efficiency in processing orders.
✨Demonstrate Customer Service Excellence
Since customer satisfaction is key, think of examples where you've gone above and beyond for a customer. Be ready to explain how you handle difficult situations or complaints.
✨Highlight Your Attention to Detail
In this role, attention to detail is crucial. Prepare to share instances where your meticulousness has positively impacted your work, especially in data entry or order processing.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle common issues in ecommerce, such as delayed orders or refunds. Think through your problem-solving process and be ready to articulate it clearly.