At a Glance
- Tasks: Support customer service by driving, packing, and assisting at the retail counter.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, bonuses, discounts, and career progression opportunities.
- Other info: Flexible hours with potential for growth and development in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering excellent Customer Service.
This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations.
You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.
Main duties include
- Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times.
- Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
- Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
- Supporting click and collect orders and ensuring customers are served promptly.
- Assisting the sales team with product promotions, handling telephone and electronic queries as required.
- Fully satisfying customer needs in respect of any part orders, returns or queries.
- Checking customer returns for resale, warranty or surcharge purposes.
- Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
- Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas.
- Developing strong working relationships with customers and understanding their needs.
- Promoting a professional company image and representing GSF values at all times.
- Utilising the E-learning portal to develop product knowledge and improve performance.
- Always working towards the achievement of relevant set KPI’s.
Working hours are Monday to Saturday, 20 hours per week, with the opportunity to increase up to 41 hours depending on business needs.
About You
What you'll need to succeed
- Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments
- A positive, proactive approach with a strong focus on customer service and resolving queries effectively
- Motivated and target-driven, with the ability to contribute towards sales and branch performance
- Confident using IT systems to support order processing, stock management and customer interactions
- Ability to work flexibly across delivery driving, warehouse operations and counter sales
- Strong teamwork skills, with the ability to collaborate effectively in a fast-paced environment
- Good attention to detail, particularly when picking orders and handling customer requests
- A full UK driving licence (or requirement to drive, if applicable)
- Knowledge of car parts or the automotive industry is advantageous but not essential
- Familiarity with systems such as MAM, Allicat or MS Office is desirable
What we'll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career.
Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone!
To name a few of our benefits we offer
- Opportunity to earn a performance based bonus as part of this role
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training.
The group has over 175 branches nationwide and a turnover exceeding £475 million.
Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021.
Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts.
The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
General Assistant in Chichester employer: GSF Car Parts
GSF Car Parts is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for growth within the company. As a Delivery Driver, you will enjoy flexible working hours, competitive pay, and the chance to be part of a dedicated team that prioritises customer satisfaction and community engagement in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant in Chichester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including GSF Car Parts, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace General Assistant in Chichester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like GSF Car Parts that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at GSF Car Parts will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about GSF Car Parts and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at GSF Car Parts
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at GSF Car Parts, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at GSF Car Parts!
