At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, bonuses, health perks, and discounts at top brands.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive, motivated attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent customer service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing sound customer relationships.
Main Duties Include:
- Serve trade and retail customers for click‑and‑collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the e‑learning portal to develop product knowledge and improve performance.
- Ensure that the customer‑facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPIs.
Working Hours: 45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer‑facing role.
- Target‑driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What We’ll Offer
Benefits at GSF Car Parts are designed to support all aspects of our team members’ lives throughout their career. Whether that’s health, wealth or everyday lifestyle, we are here for our team members and their loved ones, and there is something for everyone!
- Opportunity to earn a performance‑based bonus as part of this role.
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time‑served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
Retail Assistant in Burton upon Trent employer: GSF Car Parts
At GSF Car Parts, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal development. Our Retail Assistants enjoy a range of benefits including performance-based bonuses, extensive training opportunities, and a supportive environment that encourages career progression. With a commitment to employee wellbeing and a strong focus on customer service, we ensure our team members thrive both professionally and personally in our dynamic automotive parts distribution network.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service experience can benefit GSF Car Parts. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! GSF is looking for someone who can build strong relationships with customers. Be yourself during the interview and let your passion for customer service shine through. Remember, they want to see how you connect with people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the GSF Car Parts family. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant in Burton upon Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories!
Tailor Your Application:Take a moment to read through the job description and match your skills and experiences to what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GSF Car Parts
✨Know Your Stuff
Before the interview, brush up on your knowledge of car parts and the automotive industry. Even if you don’t have extensive experience, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service or resolved a challenging situation. GSF Car Parts values strong customer relationships, so showcasing your ability to handle queries and promote sales will set you apart.
✨Team Player Attitude
Since the role involves working closely with others, be ready to discuss how you contribute to a team environment. Share instances where you collaborated with colleagues to achieve targets or improve performance, as this aligns with their focus on team success.
✨Dress the Part
First impressions matter! Make sure to dress professionally for your interview. A neat appearance reflects your understanding of the company’s values and shows that you take the opportunity seriously, which is crucial in a customer-facing role.
