At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, gain valuable retail experience, and develop your skills.
- Other info: Opportunity to learn about the automotive industry and grow within a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service or retail experience; target-driven and motivated.
The predicted salary is between 10 - 12 £ per hour.
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training.
Casual Retail Assistant in Basingstoke employer: GSF Car Parts
GSF Car Parts is an exceptional employer, offering a dynamic work environment where casual retail assistants can thrive through excellent customer service and teamwork. With a strong focus on employee development via our E-learning portal, we provide opportunities for growth within the automotive industry while fostering a supportive culture that values professionalism and collaboration. Join us in a role that not only meets your career aspirations but also allows you to contribute to a leading brand in the automotive parts distribution sector.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Assistant in Basingstoke
✨Tip Number 1
Get to know GSF Car Parts inside out! Familiarise yourself with our products and services, especially if you have a passion for the automotive industry. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve customer queries or handle returns. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the automotive industry. Building relationships can give you insider tips and potentially lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the GSF team. Good luck!
We think you need these skills to ace Casual Retail Assistant in Basingstoke
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share specific examples that demonstrate your skills!
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're a perfect fit for the Casual Retail Assistant role.
Be Yourself!:We love authenticity! Let your personality shine through in your application. Share why you're passionate about working with us at GSF Car Parts and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at GSF Car Parts
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Casual Retail Assistant.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn’t essential, having a basic understanding can really set you apart. Do a bit of research on common car parts and their functions. This will not only help you answer questions confidently but also demonstrate your enthusiasm for the role.
✨Prepare for Sales Scenarios
Think about how you would handle different sales situations, especially when it comes to upselling or dealing with customer queries. Be ready to discuss how you would maximise sales while ensuring customer satisfaction. This shows you’re target-driven and motivated, just what they’re looking for!
✨Show Off Your Team Spirit
Since teamwork is crucial in this role, be prepared to talk about your experiences working in a team. Share examples of how you’ve contributed to a positive team environment and how you’ve worked towards achieving common goals. This will highlight your ability to collaborate effectively.
