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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Earn performance bonuses, enjoy discounts, and access health and wellbeing tools.
- Other info: Great career progression opportunities and training available.
- Why this job: Be part of a dynamic team and develop strong customer relationships.
- Qualifications: Customer service experience and a positive, motivated attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working Hours: 45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer:
- Opportunity to earn a performance based bonus as part of this role.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Retail Assistant in Worthing employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Don't forget to mention something specific from your conversation!
We think you need these skills to ace Retail Assistant in Worthing
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We love candidates who can demonstrate their ability to connect with customers and resolve queries effectively.
Tailor Your Application: Take a moment to customise your application for the Retail Assistant role. Use keywords from the job description, like 'target driven' and 'excellent attention to detail', to show us you're a perfect fit!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A positive attitude and a genuine passion for customer service will definitely catch our eye.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. This role is all about delivering excellent service, so showing that you can handle situations with a positive approach will impress them.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart. Do a bit of research on common automotive terms and parts. This will not only help you answer questions but also show your enthusiasm for the role and the industry.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be prepared to discuss how you contribute to a team. Think of examples where you've worked collaboratively to achieve targets or helped a colleague out. Highlighting your ability to work well with others will resonate with their focus on team performance.
✨Show Your Sales Savvy
As a Retail Assistant, you'll need to maximise sales opportunities. Prepare to talk about your previous sales experiences and how you achieved targets. If you have any specific strategies or techniques that worked for you, share those too. They’ll appreciate your proactive approach to driving sales.