At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, bonuses, discounts, and career progression opportunities.
- Other info: Flexible working hours with opportunities for training and personal development.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Responsibilities
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI's.
Working hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we'll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members' life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role.
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100's of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Retail Assistant in Worcester employer: GSF Car Parts Limited
GSF Car Parts is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With comprehensive benefits including performance-based bonuses, extensive training opportunities, and a supportive environment for career progression, team members are empowered to thrive both personally and professionally. Located across the UK, our branches foster strong community ties while providing access to a wealth of resources and expertise, making it a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and sales. Prepare your responses, focusing on your past experiences and how they relate to the Retail Assistant role. We want you to shine!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm for the role come through. Being friendly and approachable is key in retail, so don’t be afraid to show your passion for helping customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining GSF Car Parts. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Assistant in Worcester
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories that showcase your skills!
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're the perfect fit for the Retail Assistant role at GSF Car Parts.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share why you're passionate about working in retail and how you can contribute to our team culture at GSF Car Parts.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. GSF Car Parts values excellent customer service, so be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do some research on common automotive parts and their functions, so you can speak confidently about them during the interview.
✨Showcase Your Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with colleagues to achieve targets or improve customer satisfaction.
✨Prepare for Sales Scenarios
Since the role involves face-to-face sales, think of scenarios where you've successfully upsold or promoted products. Be ready to demonstrate your sales techniques and how you can maximise sales opportunities at GSF Car Parts.
