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- Tasks: Manage product support, liaise with suppliers, and enhance customer satisfaction.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be the key link between products and customers, making a real impact.
- Qualifications: Strong problem-solving skills and experience in supplier management.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Ecommerce Product Support Manager will play a key role in ensuring that GSF’s extensive product range is fully supported from both a technical and customer perspective. You’ll be responsible for providing expert product knowledge, technical assistance, and issue resolution to internal teams, suppliers, and customers.
You will act as the link between the product, sales, and supplier teams — ensuring the right information and support are available to deliver a first-class customer experience.
Key Responsibilities- Supplier Liaison: Work closely with suppliers and manufacturers to resolve quality, product data and stock feed issues.
- Data & Reporting: Monitor product performance, customer feedback, and technical trends to identify improvement opportunities.
- Cross-Functional Collaboration: Support the product, procurement, and marketing teams with accurate technical data, product launches, and cataloguing information.
- Customer Focus: Ensure all product support activities enhance customer satisfaction, reduce returns, and reinforce GSF’s reputation for quality and reliability.
- Reviewing lost sales and conversion data to support development of product offer.
- Ownership of Product data maintenance via various systems, including Autopart and Product Information Management System (PIMS), to support sales channels.
- Working with the Pricing team to ensure that the product pricing is positioned correctly for the market while maximising the volume vs revenue mix.
- Supporting Marketing in the development of compelling product material and promotional campaigns to drive sales.
- Excellent problem-solving and diagnostic skills
- Proven ability to manage supplier relationships
- Strong communication and presentation abilities
- Confident in leading teams and managing workloads effectively
- Good working knowledge of cataloguing systems and product databases
- Strong analytical skills with proficiency in Excel or similar data analysis tools.
- Experience with electronic parts catalogues (e.g., TecDoc, MAM)
- Understanding of automotive systems and vehicle applications
- Previous experience in a distribution or retail
- Customer-focused with a passion for product excellence
- Analytical mindset with attention to detail
- Proactive and solution-driven
- Strong collaborator with a hands-on approach
- Ability to manage multiple priorities in a fast-paced environment
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
eCommerce Product Manager in Wolverhampton employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Product Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can enhance their customer experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Since this role requires excellent diagnostic abilities, think of examples from your past experiences where you’ve tackled challenges effectively. Be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace eCommerce Product Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce Product Manager role. Highlight relevant experience, especially in supplier management and product data maintenance. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about product excellence and how you can enhance customer satisfaction. Let us know what makes you the perfect fit for GSF!
Showcase Your Analytical Skills: Since this role involves data monitoring and analysis, be sure to mention any experience you have with Excel or similar tools. We love seeing candidates who can turn data into actionable insights!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Products Inside Out
Make sure you have a solid understanding of the product range you'll be supporting. Familiarise yourself with technical specifications, common issues, and customer feedback. This will not only help you answer questions confidently but also demonstrate your commitment to providing excellent customer support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those related to supplier relationships or product data management. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for interviewers to see your thought process and effectiveness.
✨Highlight Your Collaborative Spirit
Since this role involves working closely with various teams, be ready to discuss your experience in cross-functional collaboration. Share specific instances where you successfully worked with marketing, procurement, or sales teams to enhance product offerings or resolve issues.
✨Demonstrate Your Analytical Mindset
Brush up on your data analysis skills, particularly with Excel or similar tools. Be prepared to discuss how you've used data to drive decisions or improve product performance in the past. Showing that you can analyse trends and make data-driven recommendations will set you apart.
