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For Companies At a Glance
- Tasks: Join our team as a Retail Assistant, serving customers and maximising sales daily.
- Company: GSF Car Parts is a top UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy performance bonuses, 20 days annual leave, health perks, and discounts at major retailers.
- Why this job: Be part of a dynamic team, develop customer relationships, and grow your skills in a supportive environment.
- Qualifications: Customer service experience is essential; a passion for cars is a plus but not required.
- Other info: Flexible working hours with opportunities for training and career progression.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main duties
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours
45 (average) hours Monday to Friday, including alternate Saturday working
About You
What you\’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.
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Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Understanding common terminology and products will help you engage with customers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for handling various customer queries and complaints, showcasing your ability to resolve issues positively.
✨Tip Number 3
Network with current or former employees of GSF Car Parts. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your target-driven mindset by preparing examples of how you've met or exceeded sales goals in previous roles. This will highlight your motivation and suitability for the Retail Assistant position.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Emphasise any achievements related to sales targets and customer satisfaction, as these are key for the Retail Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully handled customer queries or contributed to sales in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, IT proficiency, and the ability to build strong customer relationships. If you have knowledge of car parts or the automotive industry, be sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Skills
Make sure to highlight your previous customer service or retail experience during the interview. Be prepared to share specific examples of how you've successfully handled customer queries and resolved issues, as this role heavily relies on excellent customer service skills.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart from other candidates. Do some research on common car parts and their functions, so you can demonstrate your interest and willingness to learn more about the automotive industry.
✨Showcase Your Teamwork Abilities
This role requires working closely with others, so be ready to discuss your experiences in team settings. Share examples of how you've contributed to team success and how you handle challenges when working with colleagues.
✨Prepare for Sales Scenarios
Since the position involves maximising sales and promoting product promotions, think of ways you could approach potential sales scenarios. Practice articulating how you would engage customers and encourage them to make purchases, as this will demonstrate your target-driven mindset.
