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- Tasks: Join our team as a Retail Assistant, serving customers and maximising sales daily.
- Company: GSF Car Parts is a leading automotive parts distributor in the UK and Ireland.
- Benefits: Enjoy performance bonuses, 20 days annual leave, health tools, and discounts at major retailers.
- Why this job: Be part of a dynamic team, develop customer relationships, and enhance your skills in a supportive environment.
- Qualifications: Customer service experience is essential; knowledge of car parts is a plus but not required.
- Other info: Opportunities for training, career progression, and paid time off to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Always working towards the achievement of relevant set KPI’s.
About You
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
- Opportunity to earn a performance based bonus as part of this role
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
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Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts and tools. This knowledge will not only help you in conversations with customers but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for handling various customer queries and complaints effectively, showcasing your ability to resolve issues proactively.
✨Tip Number 3
Research GSF Car Parts and their values. Understanding the company culture and what they stand for will allow you to align your responses during interviews, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of GSF Car Parts on platforms like LinkedIn. They can provide insights into the company and the role, which can be invaluable when preparing for your interview.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Emphasise any achievements related to sales targets and your ability to build customer relationships.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Retail Assistant role at GSF Car Parts. Mention specific skills that align with the job description, such as your attention to detail and ability to handle customer queries effectively.
Showcase Relevant Skills: When detailing your experience, focus on skills that are crucial for the role, like teamwork, IT proficiency, and any knowledge of car parts or the automotive industry, even if it's minimal.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Skills
Make sure to highlight your previous customer service or retail experience during the interview. Be prepared to share specific examples of how you've successfully handled customer queries and resolved issues, as this role heavily relies on excellent customer service skills.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart from other candidates. Do some research on common car parts and their functions, so you can demonstrate your interest and willingness to learn more about the automotive industry.
✨Showcase Your Teamwork Abilities
This role requires working closely with others, so be ready to discuss your experiences in team settings. Share examples of how you've contributed to team success and how you handle challenges when working with colleagues.
✨Prepare for Sales Scenarios
Since the position involves maximising sales and promoting product promotions, think of ways you could approach potential sales scenarios. Practice articulating how you would engage customers and encourage them to make purchases, as this will demonstrate your target-driven mindset.
