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For Companies At a Glance
- Tasks: Join our team as a Retail Assistant, serving customers and maximising sales daily.
- Company: GSF Car Parts is a leading automotive parts distributor in the UK and Ireland.
- Benefits: Enjoy performance bonuses, 20 days annual leave, health tools, and discounts at major retailers.
- Why this job: Be part of a dynamic team, develop customer relationships, and enhance your skills in a supportive environment.
- Qualifications: Customer service experience is preferred; a passion for cars is a plus but not essential.
- Other info: Opportunities for training, career progression, and paid time off to volunteer.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Always working towards the achievement of relevant set KPI’s.
About You
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
- Opportunity to earn a performance based bonus as part of this role
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
- Free flu vaccine
- Health & wellbeing tools
- Free support from pension experts
- Life assurance scheme
- Discounts from 100’s of household names including Asda, Nike & John Lewis
- A suite of financial wellbeing products including advances and savings schemes
- Paid time off to volunteer
- Training qualifications and career progression opportunities
About Us
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Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Even if you don't have prior knowledge, doing some research on common parts and their functions can help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable handling queries and resolving issues, which is crucial for the Retail Assistant role.
✨Tip Number 3
Showcase your ability to work as part of a team by sharing examples from previous experiences where you contributed to team success. This will demonstrate that you can thrive in a collaborative environment.
✨Tip Number 4
Be prepared to discuss how you would meet sales targets and contribute to branch performance. Think of specific strategies or past experiences that highlight your target-driven mindset.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Emphasise any achievements related to sales targets and customer satisfaction, as these are key for the Retail Assistant role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully handled customer queries or contributed to sales in previous roles.
Showcase Relevant Skills: In your application, clearly outline your skills that match the job description, such as attention to detail, IT proficiency, and any knowledge of car parts or the automotive industry, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GSF Car Parts Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive while seeking resolutions.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn can set you apart. Familiarise yourself with basic automotive terminology and express your eagerness to utilise the E-learning portal to enhance your product knowledge.
✨Emphasise Teamwork
GSF Car Parts values teamwork, so be ready to discuss your experience working collaboratively in previous roles. Share examples of how you've contributed to team goals and supported colleagues to achieve targets.
✨Prepare for Sales Scenarios
As the role involves maximising sales, think about how you would approach selling product promotions. Prepare to discuss strategies you've used in the past to upsell or cross-sell products effectively.
