At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, performance bonuses, discounts, and health support.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive, motivated attitude are essential.
The predicted salary is between 24000 - 36000 € per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Responsibilities
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer
Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role.
- 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Retail Assistant employer: GSF Car Parts Limited
GSF Car Parts is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on customer service, employees enjoy a supportive work culture that encourages personal growth through training qualifications and career progression opportunities. Located across the UK, GSF offers competitive benefits including performance-based bonuses, generous annual leave, and discounts from major retailers, making it a rewarding place to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Retail Assistant role!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retail Assistant role. Highlight any customer service or sales experience you have, and don’t forget to mention your ability to work in a team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re excited about joining GSF Car Parts. Mention how you can contribute to the team and meet those targets!
Show Off Your Customer Service Skills:Since this role is all about delivering excellent customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We love to see that passion for helping others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our hiring team. Plus, it’s super easy to do!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry and car parts. Even if you don't have extensive knowledge, showing that you've done your homework will impress the interviewers. Brush up on common terms and products they sell to demonstrate your interest.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved a customer's issue or went above and beyond to help them. This will show that you understand the importance of customer relationships.
✨Be Target Driven
Since the role is target-driven, come ready to discuss how you've met or exceeded targets in past jobs. Share specific metrics or achievements that highlight your ability to contribute to branch goals and personal benchmarks.
✨Dress the Part
First impressions matter! Make sure to dress professionally and represent the company’s values. A neat appearance shows that you take the opportunity seriously and are ready to promote a good image of the company.
