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For Companies At a Glance
- Tasks: Assist customers with orders, maximise sales, and build strong relationships.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Earn performance bonuses, enjoy discounts, and access health & wellbeing tools.
- Why this job: Be part of a dynamic team and develop valuable customer service skills.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
- Other info: Flexible hours with opportunities for training and career progression.
The predicted salary is between 10 - 13 £ per hour.
About The Role
At GSF Car Parts, the role of a Part Time Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main duties:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries as needed.
- Fully satisfy customer needs regarding any part orders, returns, or queries.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours: 25 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer:
- Opportunity to earn a performance based bonus as part of this role.
- 28 days annual leave (including bank holidays) pro rata.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Part Time Retail Assistant in Portsmouth employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Assistant in Portsmouth
✨Tip Number 1
Get to know GSF Car Parts! Research our values and what we stand for. When you walk into that interview, show us you understand our mission and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. We love hearing about real-life examples that showcase your ability to resolve issues and build relationships.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and represent our brand well. A tidy appearance shows you care about the role and the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a great way to remind us of your enthusiasm for the role and keeps you fresh in our minds.
We think you need these skills to ace Part Time Retail Assistant in Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We love candidates who can demonstrate their ability to connect with customers and resolve queries effectively.
Tailor Your Application: Take a moment to customise your application for the Part Time Retail Assistant role. Mention specific skills or experiences that align with our job description, like your sales achievements or teamwork abilities.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry and car parts. Even if you don’t have extensive knowledge, showing that you've done your homework will impress the interviewers. Brush up on common car parts and their functions to demonstrate your interest.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Think about how you resolved issues or went the extra mile for a customer. This role is all about building relationships, so showcasing your skills in this area will be crucial.
✨Be Target Driven
Since the role involves achieving sales targets, come ready to discuss how you’ve met or exceeded targets in previous roles. Use specific numbers or achievements to back up your claims, as this will show your motivation and results-driven attitude.
✨Team Player Vibes
GSF Car Parts values teamwork, so be prepared to talk about how you work well with others. Share stories that highlight your ability to collaborate and contribute positively to a team environment, as this will resonate well with the interviewers.
