At a Glance
- Tasks: Train and support branch staff to enhance operational efficiency and compliance.
- Company: Join a dynamic team in a leading multi-site organisation.
- Benefits: Competitive salary, travel flexibility, and opportunities for personal growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Make a real difference by improving processes and supporting your team.
- Qualifications: Operational experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Delivering process training to frontline Branch staff whilst supporting the Branch Network in hitting PARC targets on compliance and shrinkage and resolving key Operational issues.
Main Duties and Accountabilities
- Provide training on Operational processes to new starters throughout initial induction period and any further training to existing staff as and when necessary and as demonstrated branch Audit results.
- Maintain Operational Training plans for branches covered.
- Offer basic training and support on Cash Banking processes.
- Complete Operational Health Checks.
- Support completion of Audits scoring by providing data.
- Drive branches throughout month for process completion to ensure smooth month end completion.
- Support Branch Stocktake Management programme.
- Develop key Team Members to follow defined RTS processes, reduce any potential write offs and to follow defined warranty processes.
- Develop Key Team Members to ensure all inventory processes are accurate and robust to enable accurate stock integrity.
- Provide support to branches ‘in crisis’ such as Stocktake progress problems or where volumes have built up – for instance RTS or warranty not dealt with.
- Support Operations Managers and Audit in stock variance or Stocktaking investigations.
- Provide front line support on small branch projects as appropriate e.g. small racking or range location changes, and on local branch projects as and when needed – e.g. new branch or branch move.
- Provide support on any other projects as and when directed by Operations Manager.
- Maybe required to be “the expert” on a particular subject & provide guidance & or deliver structured documented training physically or via teams.
This role will be field based covering the East Anglia region.
About You
Person Specification
Essential- Operational experience, ideally gained in a multi-site Organisation.
- Good knowledge of Branch Processes, especially warehouse.
- Good organisational skills.
- Enthusiastic with the ability to motivate others and lead by example.
- Able to work well under own initiative.
- Excellent communicator, at all levels.
- IT literate & proficient in use of Excel.
- Excellent knowledge of Autopart.
- Clean valid Driving Licence with the flexibility to travel.
- Good knowledge of Sales processes and AlliCat.
- Good knowledge of Banking and Cash processes.
- Good Health and Safety Awareness.
Operational Support Specialist employer: GSF Car Parts Limited
As an Operational Support Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee development and collaboration. Our company offers comprehensive training programmes, fostering a culture of continuous learning and growth, while also providing competitive benefits and a strong focus on work-life balance. Located in the vibrant East Anglia region, we encourage innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational processes. We want to show off our knowledge and experience, so let’s get comfortable talking about our skills!
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and ready to take on the role of Operational Support Specialist. Confidence starts with how we present ourselves.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Let’s express our enthusiasm for the role and remind them why we’re the perfect fit.
We think you need these skills to ace Operational Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Support Specialist role. Highlight your operational experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your enthusiasm for training and supporting others, as that's key for us.
Showcase Your Communication Skills:As an Operational Support Specialist, excellent communication is crucial. In your application, demonstrate your ability to communicate effectively at all levels. We love seeing examples of how you've motivated or trained others in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Operational Processes
Make sure you brush up on the key operational processes relevant to the role. Familiarise yourself with training methods and compliance standards, as you'll need to demonstrate your understanding of these during the interview.
✨Showcase Your Training Skills
Prepare examples of how you've successfully trained or supported others in previous roles. Highlight your ability to motivate and lead by example, as this is crucial for the Operational Support Specialist position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in crisis situations. Think of specific instances where you've resolved operational issues or improved processes, and be ready to discuss them in detail.
✨Demonstrate Your IT Proficiency
Since the role requires good IT skills, particularly in Excel, be prepared to discuss your experience with data management and analysis. You might even want to bring along examples of reports or dashboards you've created in the past.
