At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Earn performance bonuses, enjoy 28 days leave, and access discounts from top brands.
- Other info: Opportunities for training, career progression, and paid time off to volunteer.
- Why this job: Be part of a dynamic team and develop valuable skills in a thriving industry.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
The predicted salary is between 22000 - 26000 £ per year.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working hours: 45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer:
- Opportunity to earn a performance based bonus as part of this role.
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Retail Assistant in Maidstone employer: GSF Car Parts Limited
GSF Car Parts is an exceptional employer, offering a dynamic work environment where Retail Assistants can thrive through excellent customer service and teamwork. With a strong focus on employee growth, the company provides extensive training opportunities, performance-based bonuses, and a comprehensive benefits package that includes generous annual leave, health and wellbeing tools, and discounts from major retailers. Working at GSF Car Parts not only allows you to develop valuable skills in the automotive industry but also fosters a supportive culture that values professional development and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Retail Assistant role!
We think you need these skills to ace Retail Assistant in Maidstone
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We love candidates who can demonstrate their ability to handle queries and build relationships with customers, so share specific examples of how you've done this in the past!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. Use keywords from the description to show us that you're a perfect fit for the Retail Assistant role at GSF Car Parts.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the best candidate for the job. Remember, we want to see your personality shine through too!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. GSF Car Parts values excellent customer service, so showing that you can maintain a positive approach will definitely impress.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart. Do a bit of research on common automotive parts and their functions. This will not only help you answer questions but also show your enthusiasm for the role.
✨Demonstrate Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've worked effectively in a team before. Share specific instances where you contributed to team goals or supported colleagues, as this will highlight your ability to fit into their culture.
✨Show Your Motivation for Sales
Since the role involves achieving sales targets, express your motivation for sales during the interview. Talk about any previous experiences where you met or exceeded targets, and how you plan to bring that same drive to GSF Car Parts.
