At a Glance
- Tasks: Support customer service by driving, packing, and serving at the counter.
- Company: Join GSF Car Parts, a dynamic team focused on excellent service.
- Benefits: Earn bonuses, enjoy 20 days leave, and flexible working hours.
- Other info: Great opportunity for growth in a fast-paced environment.
- Why this job: Be part of a team that values customer relationships and teamwork.
- Qualifications: Customer service experience and a full UK driving licence preferred.
The predicted salary is between 20000 - 25000 £ per year.
About The Role
At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering excellent Customer Service. This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations.
You will play a crucial part of the team; contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click and collect orders, and developing strong customer relationships.
Main duties include:
- Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times.
- Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
- Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
- Supporting click and collect orders and ensuring customers are served promptly.
- Assisting the sales team with product promotions, handling telephone and electronic queries as required.
- Fully satisfying customer needs in respect of any part orders, returns or queries.
- Checking customer returns for resale, warranty or surcharge purposes.
- Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
- Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer‑facing areas.
- Developing strong working relationships with customers and understanding their needs.
- Promoting a professional company image and representing GSF values at all times.
- Utilising the e‑learning portal to develop product knowledge and improve performance.
- Always working towards the achievement of relevant set KPI’s.
Working hours are Monday to Saturday, 20 hours per week, with the opportunity to increase up to 41 hours depending on business needs.
About You
What you'll need to succeed:
- Proven experience in a customer‑facing role, ideally within retail, sales, warehouse or delivery environments.
- A positive, proactive approach with a strong focus on customer service and resolving queries effectively.
- Motivated and target‑driven, with the ability to contribute towards sales and branch performance.
- Confident using IT systems to support order processing, stock management and customer interactions.
- Ability to work flexibly across delivery driving, warehouse operations and counter sales.
- Strong teamwork skills, with the ability to collaborate effectively in a fast‑paced environment.
- Good attention to detail, particularly when picking orders and handling customer requests.
- A full UK driving licence (or requirement to drive, if applicable).
- Knowledge of car parts or the automotive industry is advantageous but not essential.
- Familiarity with systems such as MAM, Allicat or MS Office is desirable.
What we’ll offer:
Opportunity to earn a performance based bonus as part of this role. 20 days annual leave (including...
General Assistant in London employer: GSF Car Parts Limited
At GSF Car Parts, we pride ourselves on fostering a dynamic and supportive work environment where every General Assistant plays a vital role in delivering exceptional customer service. With flexible working hours, opportunities for performance-based bonuses, and a strong emphasis on teamwork and personal development, our employees are encouraged to grow and thrive within the company. Located in a vibrant area, we offer a unique chance to engage with customers and enhance your skills in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including GSF Car Parts Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace General Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like GSF Car Parts Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at GSF Car Parts Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about GSF Car Parts Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at GSF Car Parts Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at GSF Car Parts Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at GSF Car Parts Limited!
