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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, team environment, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and help customers find the right parts.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
- Other info: Opportunity to learn about the automotive industry and develop valuable skills.
The predicted salary is between 11 - 14 £ per hour.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E‑learning portal to develop product knowledge and improve performance.
- Ensure that the customer‑facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPIs.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer‑facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
Casual Retail Assistant in Grimsby employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant in Grimsby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience in retail. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Casual Retail Assistant in Grimsby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Casual Retail Assistant role. Highlight any customer service or sales experience you have, as this is key for us at GSF Car Parts.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you're excited about joining our team. Mention how you can contribute to our customer service goals.
Show Off Your Skills: Don’t forget to mention any relevant IT skills or knowledge of car parts. Even if you’re not an expert, showing a willingness to learn can really impress us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. This role is all about delivering excellent service, so showing that you can keep a cool head and find solutions will impress them.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart. Do a bit of research on common car parts and their functions. This will not only help you answer questions but also show your enthusiasm for the role and the industry.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be prepared to discuss how you contribute to a team. Share examples of how you've worked collaboratively in previous jobs, and highlight your ability to support colleagues while achieving personal targets.
✨Dress the Part
First impressions matter! Make sure you dress smartly and maintain a professional appearance for the interview. This shows that you respect the company’s values and are serious about the role. Plus, it’ll help you feel more confident when you walk in!
