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For Companies At a Glance
- Tasks: Support customers via phone and online, ensuring a top-notch shopping experience.
- Company: Join a dynamic ecommerce team at our new National Distribution Centre in Wolverhampton.
- Benefits: 28 days annual leave, employee discounts, healthcare cash plan, and career progression.
- Other info: Enjoy a vibrant work environment with opportunities for personal and professional growth.
- Why this job: Be part of a growing ecommerce team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or telesales, strong communication skills, and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
As we continue to develop our ecommerce presence, it is important to us to have Customer Service Advisors onboard to play a key role within our ecommerce team based at our brand new National Distribution Centre in Wolverhampton. As an Ecommerce Customer Service Advisor, you will play a key role in the achievement of ecommerce sales and customer service objectives, utilising telephone and online communication channels, and responding to pre and post purchase enquiries received via our messaging suite. You will have responsibility for providing a quality, efficient and effective customer experience from receipt of the order through to dispatch of the package.
Main Duties and Accountabilities
- Customer Support
- Answer customer telephone and electronic enquiries (messaging suites, live chat)
- Handle pre-purchase queries (Fitment/Product/Collection/Shipping)
- Address post-purchase issues (Order Issues/Cancellations/Returns)
- Process telephone/email orders accurately
- Maximise sales opportunities (Conversion/Retention/Up-sell/Add-on)
- Minimise costs in resolving order issues and returns
- Understand the relationship between sales and daily/monthly budget
- Provide accurate and confident advice on products and services
- Inform customers of additional required parts
- Achieve customer enquiry/response output targets
- Maintain response relevance, accuracy, and attention to detail
- Exceed customer satisfaction KPIs
- Contribute to positive customer feedback and resolution
- Deliver high standards of customer service
- Answer calls professionally and clearly
- Maintain required standards in verbal and written communication
- Assist customers with pre-purchase and post-purchase enquiries efficiently
- Handle complaints calmly and professionally, ensuring satisfactory resolution
- Keep customers updated and follow through on promises
- Ensure total customer satisfaction through accurate and professional service
Working Hours
45 hours (average) per week, Monday to Friday, including alternate Saturday working.
About You
The ideal candidate will have a proven track record in telesales and/or customer service. What you'll need to succeed:
- Process driven and able to work well under pressure
- Excellent interpersonal and communications skills
- Ability to utilise multiple workspace systems whilst ensuring accurate data entry
- Able to work independently but also keeping team objectives in mind
- Strong customer focus
- Target driven and motivated by achieving objectives
- A desire to learn and develop industry knowledge
- Confident user of IT and computer systems across a multi‑monitor workspace
- An interest or experience within the automotive industry or motorsport would be advantageous but not essential
What we'll offer:
- 28 days annual leave, including bank holiday and opportunity to increase annual leave for time served
- Online employee discount scheme including big discounts to local cinemas, theme park attractions, major retailers and much more
- Healthcare cash plan
- Company pension
- Internal Development Programmes
- Career progression opportunities
Ecommerce Customer Service Advisor employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their ecommerce strategies, customer service approach, and any recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence in handling queries and complaints, making us sound more professional during the interview.
✨Tip Number 3
Don’t forget to highlight our achievements! Be ready to share specific examples of how we’ve exceeded targets or resolved difficult customer issues in the past. This shows we’re results-driven and can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re proactive and keen to join the ecommerce team right from the start.
We think you need these skills to ace Ecommerce Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ecommerce Customer Service Advisor role. Highlight your relevant experience in customer service and any skills that match the job description, like handling enquiries or maximising sales opportunities.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent interpersonal skills in your written application. Use clear and professional language, and don’t forget to proofread for any typos or errors!
Highlight Your Problem-Solving Abilities: We want to see how you handle challenges! Include examples in your application where you've successfully resolved customer issues or improved service efficiency. This will show us you're ready to tackle the demands of the role.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Understanding the ecommerce landscape and being able to discuss how you can enhance customer experience will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you would handle pre-purchase queries or post-purchase issues. This will help you articulate your thought process clearly during the interview.
✨Show Off Your Skills
Highlight your experience in telesales or customer service. Be ready to share specific examples of how you've maximised sales opportunities or resolved customer complaints effectively. This will demonstrate your capability and confidence.
✨Be a Team Player
Emphasise your ability to work independently while also contributing to team goals. Discuss how you can balance personal targets with team objectives, as this is crucial for success in a collaborative environment like ecommerce.