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For Companies At a Glance
- Tasks: Assist customers with orders, maximise sales, and build strong relationships.
- Company: Join GSF Car Parts, a leader in the automotive retail industry.
- Benefits: Earn a performance bonus, enjoy 28 days leave, and receive health perks.
- Other info: Flexible hours with opportunities for growth and learning.
- Why this job: Gain valuable experience in customer service while working in a dynamic team.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 10 - 12 £ per hour.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working hours: 25 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer:
- Opportunity to earn a performance based bonus as part of this role.
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
Part time Retail Assistant in Devon employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part time Retail Assistant in Devon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience in retail. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Don't forget to mention something specific from the interview to make it personal!
We think you need these skills to ace Part time Retail Assistant in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any sales roles you've had. We want to see how you can contribute to our team, so align your skills with what we’re looking for in the job description.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're excited about the Retail Assistant role at GSF Car Parts. Let us know how you can help us achieve our targets!
Show Off Your Skills: Don’t forget to mention any relevant IT skills or knowledge of car parts. If you’ve used systems like MAM or Allicat, give us the details! We love candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry and car parts. Even if you don't have extensive knowledge, showing that you've done your homework will impress the interviewers. Brush up on common terms and products they sell to demonstrate your interest.
✨Customer Service is Key
Prepare examples from your past experiences where you provided excellent customer service. Think about times you resolved issues or went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in this role.
✨Show Your Team Spirit
Since teamwork is crucial, be ready to discuss how you've collaborated with others in previous jobs. Highlight any experiences where you contributed to team goals or supported colleagues, as this will resonate well with their focus on positive team performance.
✨Dress to Impress
Make sure to present yourself professionally. A smart appearance can make a great first impression. It shows that you respect the company and the opportunity, which is especially important in a customer-facing role like this one.