At a Glance
- Tasks: Assist customers with orders, maximise sales, and build strong relationships.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Enjoy competitive pay, bonuses, 28 days leave, and discounts at top brands.
- Other info: Great career progression opportunities and training available.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 10 - 12 £ per hour.
About the Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Work towards the achievement of relevant set KPI’s.
Working hours: 22.5 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer:
Benefits at GSF Car Parts are designed to support all aspects of our team members' life throughout their career. Whether that’s their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:
- Opportunity to earn a performance based bonus as part of this role.
- 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Part Time Retail Assistant in Crawley employer: GSF Car Parts Limited
GSF Car Parts is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on customer service, employees enjoy a supportive work culture that encourages personal growth through training qualifications and career progression opportunities. Located across the UK, GSF offers competitive benefits including performance-based bonuses, generous annual leave, and discounts from major retailers, making it an attractive place for those seeking meaningful and rewarding employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Assistant in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork spirit! GSF Car Parts values collaboration, so be prepared to discuss how you've worked well in a team before. Highlight any achievements that came from working together towards a common goal.
✨Tip Number 4
Apply through our website! We want to see your application come through our official channels. It shows you're serious about joining the GSF family and makes it easier for us to keep track of your application.
We think you need these skills to ace Part Time Retail Assistant in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories!
Tailor Your Application:Take a moment to read through the job description and match your skills and experiences to what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. GSF Car Parts values excellent customer service, so be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do some research on common automotive parts and their functions, so you can speak confidently about them during the interview.
✨Show Your Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with colleagues to achieve targets or improve customer satisfaction.
✨Prepare for Sales Scenarios
Since the role involves face-to-face sales, think about how you would approach selling a product promotion. Prepare a few strategies or techniques you might use to engage customers and maximise sales opportunities during the interview.
