Accounts Administrator (6‐Month FTC) in Chester

We are looking for an organised and detail-driven New Accounts Administrator to join our team in Chester on a 6-month fixed-term contract. This role is essential in ensuring that new customer accounts are set up accurately, efficiently, and in line with internal processes and compliance standards. You’ll be a key part of the customer onboarding journey—supporting documentation checks, processing applications, updating internal systems, and providing high-quality administrative support to the wider team.

Key Responsibilities

• Process new customer account applications accurately and within agreed SLAs.
• Validate customer information and documentation to ensure compliance with internal policies and regulatory requirements.
• Input and maintain customer data across CRM and account management systems.
• Liaise with internal departments (e.g., Sales, Finance, Customer Support) to resolve queries and ensure smooth onboarding.
• Conduct basic credit checks or identity checks where required.
• Maintain clear, professional communication with customers regarding application status or required additional information.
• Prepare and maintain reports, logs, and other documentation as needed.
• Identify and elevate discrepancies or potential issues promptly.
• Support team projects or process improvements during the contract period.

Skills & Experience

Essential

• Strong administrative or data-processing experience.
• High attention to detail and accuracy.
• Excellent organisational and time-management skills.
• Confident communication skills (written and verbal).
• Ability to handle sensitive data confidentially.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.

Desirable

• Experience in account onboarding, customer service administration, or compliance-related roles.
• Familiarity with CRM systems or financial/operational platforms.
• Experience working in regulated or data-sensitive environments.

Personal Attributes

• Proactive and solution-focused.
• Strong work ethic with a positive, can-do attitude.
• Reliable, flexible, and able to adapt quickly to new processes.
• Comfortable managing multiple tasks with competing deadlines.

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 205 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.