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For Companies At a Glance
- Tasks: Join our team as a Casual Retail Assistant, serving customers and maximising sales.
- Company: GSF Car Parts is a leading automotive parts distributor in the UK and Ireland.
- Benefits: Enjoy flexible casual hours, gain valuable experience, and work in a dynamic environment.
- Why this job: Be part of a supportive team, develop customer relationships, and enhance your skills.
- Qualifications: Customer service experience is preferred; a passion for cars is a bonus!
- Other info: Casual role covering sickness and annual leave, including weekend shifts.
About The Role
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by always representing our values and maintaining a professional appearance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Always working towards the achievement of relevant set KPI’s.
About You
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
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Casual Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Understanding the products you'll be selling can give you an edge in conversations with customers and help you provide better service.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable handling queries and resolving issues on the spot.
✨Tip Number 3
Show enthusiasm for sales and targets during your interactions. Employers love candidates who are motivated and eager to contribute to team goals, so make sure to express your drive to succeed.
✨Tip Number 4
Network with current or former employees of GSF Car Parts if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Casual Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Emphasise any achievements related to sales targets and customer satisfaction, as these are key for the Casual Retail Assistant role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've successfully handled customer queries or contributed to sales in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as attention to detail, IT proficiency, and the ability to work under pressure. If you have any knowledge of car parts or the automotive industry, be sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at GSF Car Parts Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive while seeking resolutions.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn can set you apart. Familiarise yourself with basic automotive terminology and be ready to discuss how you would approach learning about the products GSF Car Parts offers.
✨Emphasise Teamwork
The role requires working closely with others, so be sure to mention any previous experiences where you contributed to a team goal. Discuss how you support your colleagues and how you handle challenges within a team setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to deal with difficult customers or manage multiple tasks at once. Think through your responses to demonstrate your ability to prioritise and stay organised.
