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For Companies At a Glance
- Tasks: Join our team as a Casual Retail Assistant, serving customers and maximising sales.
- Company: GSF Car Parts is a top UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy flexible hours, gain valuable experience, and work in a dynamic environment.
- Why this job: Be part of a supportive team, develop customer relationships, and enhance your skills.
- Qualifications: Customer service experience is preferred; a passion for cars is a plus!
- Other info: Casual role covering sickness and annual leave, including weekend shifts.
About The Role
GSF Car Parts is seeking a Casual Retail Assistant to deliver excellent customer service. You will be a crucial part of the team, contributing towards branch and individual targets through face-to-face sales, servicing click and collect orders, and developing sound customer relationships.
Responsibilities
- Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries as needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance while working on personal benchmarks to optimise personal performance and promote product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer-facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Promote a professional image of the company by upholding our values and maintaining a professional appearance.
- Work towards the achievement of relevant KPIs.
Working hours
Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you\’ll need to succeed:
- Proven customer service or sales/retail experience within a customer-facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, including our industry-leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
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Casual Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts and tools. Understanding the products you'll be selling can give you an edge in conversations with customers and help you provide better service.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable handling queries and resolving issues, which is crucial for the Casual Retail Assistant role.
✨Tip Number 3
Show enthusiasm for teamwork during your interactions. GSF Car Parts values a positive team performance, so demonstrating your ability to work well with others can make you a standout candidate.
✨Tip Number 4
Be prepared to discuss how you meet sales targets in previous roles. Highlighting your target-driven mindset and any relevant achievements can showcase your motivation and suitability for the position.
We think you need these skills to ace Casual Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service or retail experience. Emphasise your ability to work in a team and your target-driven mindset, as these are key qualities for the Casual Retail Assistant role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or sales in the past, showcasing your problem-solving skills.
Showcase Relevant Skills: Highlight your IT proficiency and any knowledge of car parts or the automotive industry, even if it's not essential. This can set you apart from other candidates and demonstrate your willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at GSF Car Parts Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive under pressure.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn can set you apart. Familiarise yourself with basic automotive terms and concepts before the interview, and express your eagerness to utilise the E-learning portal for further development.
✨Emphasise Teamwork
The role requires working closely with others, so be ready to discuss your experience in team settings. Share examples of how you've contributed to team goals and supported colleagues in achieving targets.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as how you would handle a difficult customer or a situation where you had to meet a sales target. Practising these scenarios can help you articulate your thought process clearly during the interview.
