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For Companies At a Glance
- Tasks: Join our team as a Casual Retail Assistant, serving customers and maximising sales.
- Company: GSF Car Parts is a top UK automotive parts distributor with over 175 branches.
- Benefits: Enjoy flexible hours, gain valuable experience, and work in a dynamic environment.
- Why this job: Be part of a supportive team, develop customer relationships, and enhance your skills.
- Qualifications: Customer service experience is preferred; a passion for cars is a bonus!
- Other info: Casual role covering sickness and annual leave, including weekend shifts.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPIs.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Casual Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry, especially car parts. Even if you don't have direct experience, showing a genuine interest and basic knowledge can set you apart during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate how you would handle various customer queries and demonstrate your problem-solving abilities.
✨Tip Number 3
Research GSF Car Parts and their values. Understanding their mission and how they operate will allow you to align your answers with their expectations during any discussions.
✨Tip Number 4
Be prepared to discuss your previous sales experiences and how you achieved targets. Use specific examples that highlight your ability to work towards KPIs and contribute to team success.
We think you need these skills to ace Casual Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or retail experience. Emphasise any achievements related to sales targets and your ability to work in a team, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or contributed to sales in previous positions.
Showcase Relevant Skills: Highlight skills that align with the job description, such as attention to detail, IT proficiency, and a positive approach to customer service. If you have knowledge of car parts or the automotive industry, be sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important for this role.
How to prepare for a job interview at GSF Car Parts Limited
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and positive while seeking resolutions.
✨Demonstrate Product Knowledge
While knowledge of car parts isn't essential, showing a willingness to learn about them can set you apart. Familiarise yourself with basic automotive terms and concepts before the interview, and express your eagerness to utilise the E-learning portal for further development.
✨Emphasise Teamwork
This position requires collaboration with others, so be ready to discuss your experience working in teams. Share examples of how you've contributed to team goals and supported colleagues in achieving targets.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult customers or prioritise tasks under pressure. Practising your responses will help you feel more confident during the interview.