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For Companies At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, opportunity to learn about the automotive industry, and a supportive team environment.
- Why this job: Be part of a dynamic team and develop strong customer relationships while achieving personal targets.
- Qualifications: Customer service or retail experience, target-driven mindset, and a positive attitude.
- Other info: Great opportunity for career growth in a thriving industry.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales; servicing click and collect orders and developing sound customer relationships.
Main duties
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always working towards the achievement of relevant set KPI’s.
Working hours
Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you\’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn\’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group\’s national garage programme, Servicesure.
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Casual Retail Assistant employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service experience can benefit GSF Car Parts. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! GSF is looking for someone who can build strong relationships with customers. Be yourself during the interview and let your passion for customer service shine through. Remember, they want to see how you connect with people!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the GSF team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Casual Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service or retail experience. We want to see how you've contributed to sales and customer satisfaction in previous roles, so don’t hold back on those achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team at GSF Car Parts. Keep it friendly and professional, just like we are!
Show Off Your Skills: Mention any relevant skills, especially if you have experience with IT systems or knowledge of car parts. We love tech-savvy candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. GSF Car Parts values excellent customer service, so be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do a bit of research on common automotive terms and parts to show your enthusiasm for the role and the industry.
✨Show Your Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've contributed to team success in previous roles. Share specific instances where you collaborated with others to achieve targets or improve customer satisfaction.
✨Prepare for Sales Scenarios
Since the role involves maximising sales, think about how you would approach selling product promotions. Prepare a few strategies or techniques you might use to engage customers and encourage them to make purchases during your interview.