At a Glance
- Tasks: Assist customers with orders, maximise sales, and build strong relationships.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Earn performance bonuses, enjoy discounts, and access health and wellbeing tools.
- Other info: Great training opportunities and career progression in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
The predicted salary is between 10 - 12 £ per hour.
About The Role
At GSF Car Parts, the role of a Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working hours: 25 (average) hours Monday to Friday, including alternate Saturday working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
What we’ll offer:
- Opportunity to earn a performance based bonus as part of this role.
- Free flu vaccine.
- Health & wellbeing tools.
- Free support from pension experts.
- Life assurance scheme.
- Discounts from 100’s of household names including Asda, Nike & John Lewis.
- A suite of financial wellbeing products including advances and savings schemes.
- Paid time off to volunteer.
- Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Retail Assistant (Part Time) in Bournemouth employer: GSF Car Parts Limited
GSF Car Parts is an exceptional employer, offering a dynamic work environment where Retail Assistants can thrive through excellent customer service and teamwork. With a strong focus on employee growth, we provide training qualifications, performance-based bonuses, and a suite of health and wellbeing benefits, all while fostering a positive culture that values professional development and community engagement. Join us in a rewarding role that not only supports your career aspirations but also connects you with a network of independent garages across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant (Part Time) in Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and sales experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally during the interview. A smart appearance shows that you respect the opportunity and are serious about the role. Plus, it helps create a positive first impression!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Don't forget to mention something specific from your conversation to make it personal!
We think you need these skills to ace Retail Assistant (Part Time) in Bournemouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share those stories that showcase your skills!
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're a perfect fit for the Retail Assistant role.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share why you're passionate about working with us at GSF Car Parts and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our awesome team!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of excellent service, which is key for a Retail Assistant role.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can set you apart. Do a bit of research on common car parts and their functions. This will not only impress your interviewers but also help you feel more confident when discussing the role.
✨Prepare for Sales Scenarios
Expect to be asked about how you would handle specific sales situations. Prepare by thinking through scenarios where you successfully met sales targets or resolved customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
GSF Car Parts values teamwork, so be ready to discuss how you've worked effectively in a team before. Share examples of how you contributed to a positive team environment and achieved collective goals. This will demonstrate that you're a great fit for their culture.
