At a Glance
- Tasks: Deliver excellent customer service and maximise sales through face-to-face interactions.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, gain valuable retail experience, and develop your skills.
- Other info: Opportunity to learn about the automotive industry and grow your career.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Customer service or retail experience; a passion for helping others is key.
The predicted salary is between 10 - 12 £ per hour.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team; contributing towards achieving branch and individual targets through face to face sales, servicing click and collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the E-learning portal to develop product knowledge and improve performance.
- Ensure that the customer facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you'll need to succeed:
- Proven customer service or sales/retail experience within a customer facing role.
- Target driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro-actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.
Casual Retail Assistant in Basingstoke employer: GSF Car Parts Limited
GSF Car Parts is an exceptional employer, offering a dynamic work environment where casual retail assistants can thrive through excellent customer service and teamwork. With a strong focus on employee development via our E-learning portal, we provide opportunities for growth within the automotive industry while fostering a supportive culture that values professionalism and collaboration. Join us in a role that not only meets your career aspirations but also allows you to contribute to a leading brand in the automotive parts distribution sector.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Assistant in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous customer service experience can help you excel as a Casual Retail Assistant. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. GSF Car Parts is all about delivering excellent customer service, so demonstrate your positive attitude and willingness to go the extra mile for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re keen on the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Casual Retail Assistant in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Casual Retail Assistant role. Highlight any customer service or sales experience you have, and don’t forget to mention your ability to work in a team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re excited about working with GSF Car Parts. Mention how you can contribute to the team and meet those targets!
Show Off Your Customer Service Skills:Since this role is all about delivering excellent customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We want to see that you’re proactive and solution-oriented!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at GSF Car Parts!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of excellent service, which is key for a Casual Retail Assistant.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do a bit of research on common automotive terms and parts. This will not only impress your interviewers but also help you feel more confident when discussing the role.
✨Show Your Team Spirit
GSF Car Parts values teamwork, so be prepared to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a team's success or helped a colleague out. This will demonstrate that you're a good fit for their collaborative environment.
✨Dress the Part
First impressions matter! Make sure to dress smartly and maintain a professional appearance for your interview. This reflects your understanding of the company's values and shows that you take the opportunity seriously.
