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For Companies At a Glance
- Tasks: Deliver excellent customer service and assist with sales in a dynamic retail environment.
- Company: Join GSF Car Parts, a leading automotive parts distributor in the UK.
- Benefits: Flexible casual hours, opportunity to learn about the automotive industry, and a supportive team.
- Other info: Great opportunity for personal growth and development in a fast-paced environment.
- Why this job: Be part of a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Customer service experience and a positive attitude towards problem-solving.
The predicted salary is between 10 - 12 £ per hour.
About The Role
At GSF Car Parts, the role of a Casual Retail Assistant is all encompassing for our aim to deliver excellent Customer Service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click‑and‑collect orders and developing sound customer relationships.
Main duties include:
- Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
- Pick relevant parts from the warehouse to fulfil customer orders.
- Assist the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
- Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
- Check customer returns for resale, warranty or surcharge.
- Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
- Utilise the e‑learning portal to develop product knowledge and improve performance.
- Ensure that the customer‑facing areas of the branch are kept clean and tidy.
- Develop strong working relationships with customers and understand their garage needs.
- Always promote a good image of the company by representing our values and maintaining a professional appearance.
- Always work towards the achievement of relevant set KPI’s.
Working hours: Casual basis to cover sickness and annual leave. Will include weekend working.
About You
What you’ll need to succeed:
- Proven customer service or sales/retail experience within a customer‑facing role.
- Target‑driven and motivated to achieve results.
- Excellent customer service skills.
- Ability to adopt a positive approach to customer queries, pro‑actively seeking resolutions.
- Confident user of IT and computer systems.
- The ability to work well with others.
- Excellent attention to detail.
- Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
- Knowledge of MAM, Allicat, MS Office is desirable.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
Casual Retail Assistant in Aylesbury employer: GSF Car Parts Limited
Contact Detail:
GSF Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistant in Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on GSF Car Parts. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and represent the company’s image well. A smart appearance can set the tone for a positive conversation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Casual Retail Assistant in Aylesbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or retail. We want to see how you've gone above and beyond to help customers, so share specific examples that demonstrate your skills!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're a perfect fit for the Casual Retail Assistant role.
Be Yourself!: We love authenticity! Let your personality shine through in your application. Share why you're excited about the role and how you can contribute to our team at GSF Car Parts.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups!
How to prepare for a job interview at GSF Car Parts Limited
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. GSF Car Parts values excellent customer service, so be ready to share examples of how you've handled customer queries or resolved issues in the past.
✨Familiarise Yourself with Car Parts
While knowledge of car parts isn't essential, having a basic understanding can give you an edge. Do a bit of research on common automotive terms and parts to show your enthusiasm for the role and the industry.
✨Show Your Team Spirit
GSF Car Parts emphasises teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you contributed to team success or helped a colleague out.
✨Prepare for Sales Scenarios
Since the role involves maximising sales, think about how you would approach selling a product or handling a click-and-collect order. Practise articulating your thought process and strategies during the interview to demonstrate your sales acumen.