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- Tasks: Coordinate repairs and support customers in a dynamic aerospace engineering environment.
- Company: Join a vibrant engineering business focused on aerospace for major airlines across Europe.
- Benefits: Enjoy 24 days holiday, mental health support, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values your unique skills and offers growth.
- Qualifications: A positive attitude, IT skills, and excellent communication are key; experience preferred but not essential.
- Other info: Full clean driving licence required; travel between sites may be necessary.
The predicted salary is between 27000 - 30000 £ per year.
We are a dynamic engineering business working exclusively in the aerospace market for major airlines and manufacturers. We operate workshop and field-based engineers to provide maintenance and repairs to aircraft tooling and equipment across the UK and Europe. Our head office is based in Poole, Dorset and we have additional offices and workshops at key aerospace hubs in the UK.
We are currently looking for a vibrant, driven and focused individual to join our operations team as a Service Co-Ordinator. This is a key role within the team and will be focused on supporting our internal and external customers with all aspects of repairing customers' equipment. You will be working closely with field-based engineering teams and suppliers to ensure works are delivered in a timely manner and customer expectations are met. Focus on process and attention to detail will be a key driver to the success in this role.
As the Service Co-Ordinator you will find a variety of different tasks to complete daily. These will include, but are not limited to:
- Accountable for Key Customer accounts
- Coordination of all repair works via our in-house system
- Organisation and scheduling of planned maintenance works
- Allocating work to the in-house teams and sub-contractors
- Providing regular updates to customers and suppliers
- Following up on repairs required based on planned maintenance reports
- Ensuring all work is completed in a timely manner
- Updating our asset management system
- Monitoring monthly output to ensure targets are met
- Working with Service Administrators to ensure all stages of a job are completed in full
- Providing reports to both Customers and Management
- General administration tasks needed to support the business
What we are looking for in our candidates:
- We value a positive personality and can-do attitude over experience. The ideal candidate will demonstrate a proactive approach to the role and will be committed to delivering excellent customer service
- Ability to work alone and as part of a team
- Excellent planning and organisational ability with an analytical approach to problem solving
- Experienced with IT, demonstrating ability in MS Office - including Email, Outlook, Word and Excel
- Good at communicating with people at all levels
Additional Information:
- Travel between sites may be a requirement from time to time
- Full clean driving licence is required
- Must have right to work in the UK
Why work for AGSE?
We're people people. We value you for the unique skills you bring to the team, as well as all the individual things that make you, you. It's important to us that everyone in our team feels included, valued and appreciated.
We'll provide in depth on-the-job training to all candidates, regardless of experience, and you'll receive ongoing support and coaching.
In addition, we offer:
- 24 days holiday allowance plus bank holidays
- Ongoing training and progression opportunities
- Mental health support package to ensure the ongoing well-being of our employees
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule: Monday to Friday
Experience: Administrative experience: 1 year (preferred)
Work Location: In person
Service Coordinator in Poole, Dorset employer: GSE Tool Support
Contact Detail:
GSE Tool Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the aerospace industry, especially the specific needs of major airlines and manufacturers. Understanding the terminology and processes involved in aircraft maintenance will help you communicate effectively with both customers and engineering teams.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. Being able to demonstrate your ability to prioritise and coordinate effectively will be crucial for this role.
✨Tip Number 3
Network with professionals in the aerospace sector, either through LinkedIn or local industry events. Building connections can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your customer service philosophy during the interview. Since the role emphasises excellent customer service, think about how you would handle challenging situations and ensure customer satisfaction, as this will resonate well with the hiring team.
We think you need these skills to ace Service Coordinator in Poole, Dorset
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administration and customer service. Use bullet points for clarity and focus on achievements that demonstrate your organisational and planning skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive approach and ability to work both independently and as part of a team. Mention specific examples of how you've successfully managed tasks similar to those listed in the job description.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Coordinator role.
How to prepare for a job interview at GSE Tool Support
✨Show Your Customer Service Skills
As a Service Coordinator, you'll be interacting with both internal and external customers. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your proactive approach and commitment to delivering excellent service.
✨Demonstrate Organisational Skills
This role requires excellent planning and organisational abilities. During the interview, provide examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure timely completion of work.
✨Familiarise Yourself with the Company
Research the company and its operations in the aerospace market. Understanding their services and customer base will help you tailor your responses and show genuine interest in the role. Mention specific aspects of the company that resonate with you during the interview.
✨Prepare for Problem-Solving Questions
Given the analytical nature of the role, expect questions that assess your problem-solving skills. Prepare to discuss scenarios where you've identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
