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For Companies At a Glance
- Tasks: Lead and mentor a remote support team while ensuring high service standards.
- Company: Join GSA Techsource Ltd, an innovative and growing organization in tech support.
- Benefits: Enjoy remote work flexibility and career development opportunities.
- Why this job: Make an impact in a dynamic, customer-focused environment with a supportive team.
- Qualifications: Proven leadership in technical support and strong troubleshooting skills required.
- Other info: This role is key to enhancing customer satisfaction and operational effectiveness.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you an experienced leader with a strong background in remote support operations? We're looking for a Remote Support Operations Supervisor to oversee training systems, service delivery, and product support within our remote support team. This role is key to ensuring efficient operations, resolving escalations, and maintaining high levels of service across our UK customer base.
Key Responsibilities:
- Lead, mentor, and support a team of remote support agents, ensuring high performance and service standards.
- Oversee daily operations, ensuring incidents are logged, tracked, and resolved efficiently within SLAs.
- Act as a key escalation point for technical issues, collaborating with cross-functional teams.
- Drive continuous improvement in support processes, service delivery, and customer satisfaction.
- Monitor performance metrics, providing reports and insights to improve operational effectiveness.
What We're Looking For:
- Proven leadership experience in technical support, remote operations, or service management.
- Strong troubleshooting skills and experience with remote support systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and decision-making skills.
- Experience working with SLAs, KPIs, and performance metrics.
- A proactive, solutions-focused mindset with a commitment to continuous improvement.
Why Join?
- Be part of an innovative and growing organisation.
- Remote working with flexibility.
- Career development opportunities.
- A collaborative and supportive team environment.
If you're ready to take the next step in your career and make an impact in a dynamic, customer-focused environment, apply now!
GSA Techsource Ltd operates as an Employment Agency when recruiting for permanent vacancies, and an Employment Business when recruiting for contract vacancies. All contract rates quoted are to Ltd companies.
Remote Support Operations Supervisor employer: GSA Techsource Ltd
Contact Detail:
GSA Techsource Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Support Operations Supervisor
✨Tip Number 1
Familiarize yourself with the latest trends in remote support operations. Understanding current technologies and methodologies will not only help you in interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in a remote environment. Be ready to discuss how you’ve driven performance and improved service delivery.
✨Tip Number 3
Brush up on your knowledge of SLAs, KPIs, and performance metrics. Being able to speak confidently about these concepts will show that you understand the operational side of remote support.
✨Tip Number 4
Network with professionals in the industry through platforms like LinkedIn. Engaging with others in remote support can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Remote Support Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in remote support operations. Focus on relevant skills such as troubleshooting, service management, and your ability to manage multiple priorities.
Craft a Strong Cover Letter: In your cover letter, emphasize your experience with SLAs, KPIs, and performance metrics. Share specific examples of how you've driven continuous improvement in previous roles.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to convey complex information clearly. Use concise language and structure your thoughts logically.
Highlight Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills and proactive mindset. Discuss situations where you resolved escalations or improved service delivery.
How to prepare for a job interview at GSA Techsource Ltd
✨Showcase Your Leadership Skills
As a Remote Support Operations Supervisor, your leadership experience is crucial. Be prepared to discuss specific examples of how you've led teams, mentored agents, and improved service standards in previous roles.
✨Demonstrate Problem-Solving Abilities
Highlight your troubleshooting skills by sharing instances where you resolved complex technical issues. Discuss your approach to managing escalations and collaborating with cross-functional teams to find solutions.
✨Familiarize Yourself with SLAs and KPIs
Since the role involves monitoring performance metrics, make sure you understand SLAs and KPIs relevant to remote support operations. Be ready to explain how you've used these metrics to drive improvements in past positions.
✨Emphasize Continuous Improvement Mindset
The company values a proactive approach to service delivery. Prepare to discuss how you've implemented changes that enhanced customer satisfaction and operational effectiveness in your previous roles.
