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- Tasks: Lead and mentor a team to ensure smooth running of student residences.
- Company: Join a vibrant team at Yugo, shaping student experiences in London.
- Benefits: Competitive salary, 25 days leave, wellness days, and subsidised healthcare.
- Why this job: Make a real impact on students' lives while developing your leadership skills.
- Qualifications: Experience in hospitality or student accommodation with strong communication skills.
- Other info: Dynamic role with exciting challenges and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Located in the heart of London, this role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services while being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.
Responsibilities:
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
- Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets.
- Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential.
- Maintain exceptionally high standards, reflected in the overall presentation of the property, through regular inspections and collaboration with the facilities team.
- Manage complaints and deliver excellent customer service to students by turning around the "good" and addressing the "not so good".
- Develop and maintain relationships with key players at local universities, as well as internal and external suppliers.
- Ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, to summer turnaround.
Requirements:
- Along with day-to-day activities, you will be required to manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, including taking care of yourself and those around you and cooperating with your employer on health and safety matters.
What you’ll need:
- Relevant experience supporting the running of a residence within hotels, hospitality, or student accommodation.
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
- Passion to ensure that students literally have the best experience of their lives whilst living with us.
- Demonstrates behaviours consistent with our values of integrity, commitment and energy.
- Experience within a fast-paced, target-driven environment with a strong focus on sales and marketing.
Preferred:
- A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
Benefits:
- Competitive salary with annual discretionary bonus.
- 25 days annual leave.
- Additional "YuDay" which is a paid day off every year to spend as you wish to support your wellness journey.
- Subsidised health care & employee assistance program.
- Cycle to work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
Assistant Residence Manager in London employer: GSA - Global Student Accommodation
Contact Detail:
GSA - Global Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Yugo's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to share how your experience aligns with the role of Assistant Residence Manager. Highlight your sales and customer service skills, and don’t forget to mention your passion for creating a great student experience.
✨Tip Number 3
Network like a pro! Reach out to current or former Yugo employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Residence Manager in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Use your upbeat and outgoing personality in your application. Let us know how you can lead and mentor a team while creating a positive environment for our students.
Highlight Relevant Experience: Make sure to showcase any experience you have in hospitality or student accommodation. We’re looking for someone who understands the ins and outs of running a residence, so don’t hold back on those details!
Demonstrate Your Passion: Let us know why you’re passionate about providing an exceptional experience for students. Share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at GSA - Global Student Accommodation
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Residence Manager inside out. Familiarise yourself with Yugo's values and how they align with your own. This will help you demonstrate your passion for creating a positive student experience.
✨Show Off Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your strong interpersonal skills and how they can contribute to a smooth-running residence.
✨Be Sales Savvy
Brush up on your sales and marketing knowledge. Be prepared to discuss strategies you've used to drive occupancy rates or market properties effectively. Showing that you can think creatively about filling the residence will impress the interviewers.
✨Demonstrate Your Commitment to Safety
Health and safety are crucial in this role. Be ready to talk about your understanding of health and safety regulations and how you've implemented them in previous positions. This shows that you take responsibility seriously and care about the well-being of others.
