Assistant Residence Manager in City of London

Assistant Residence Manager

Join to apply for the Assistant Residence Manager role at GSA – Global Student Accommodation. Our Assistant Managers are part of a team of Yugoers across the globe, supporting us to ensure consistent, high‑quality service for our students. Located in the heart of London with 350 beds, this role requires a hands‑on approach to work, ensuring cost‑effective facilities and maintenance services while keeping the residence running smoothly in the Residence Manager’s absence.

Responsibilities

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure the residence runs smoothly
• Follow up on all sales opportunities and ensure the property is at capacity through short‑term and long‑term lets
• Drive sales and marketing activities to keep residences full and utilize all marketing channels to their full potential
• Maintain exceptional standards in evidence of the overall presentation of the property, managing this through regular inspections and working with the facilities team
• Handle complaints and offer excellent customer service to students, turning around any issues
• Maintain and develop relationships with key players at local universities, internal and external suppliers
• Ensure smooth operation of the operational calendar and student lifecycle from arrival, departure, and summer turnaround
• Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work etc. Act 1974, including responsibility for water hygiene and compliance with the Yugo Water Hygiene Management Plan

Qualifications & Experience

• Relevant experience supporting the running of a residence within hotels, hospitality, or student accommodation
• Strong interpersonal and communication skills, with the ability to build and maintain quality relationships
• Passion for ensuring students have the best experience of their lives while living with us
• Demonstrates behaviours consistent with our values of integrity, commitment and energy
• Experience in a fast‑paced, target‑driven environment with a strong focus on sales and marketing

Benefits

• Competitive salary with annual discretionary bonus
• 25 days annual leave
• Additional “YuDay” – a paid day off each year to support your wellness journey
• Subsidised health care & employee assistance programme
• Cycle‑to‑work scheme
• Social events and more

So, if you are looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now – we can’t wait to meet you.