Assistant Residence Manager in Cambridge

Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Located in the heart of Cambridge, this role requires a hands-on approach to work, ensuring we deliver a cost-effective facilities and maintenance services. While being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.

Reporting to the Residence Manager here is a snapshot of what you will do:

• Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
• Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets.
• Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential.
• You have exceptionally high standards, and this is reflected in the overall presentation of the property, you will manage this through regular inspections and working with the facilities team.
• Manage ‘the good’ and turn around the ‘not so good’ - meaning you will handle complaints and offer excellent customer service to your students.
• Maintain and develop relationships with key players at the local universities, as well as internal and external suppliers.
• Be a smooth operator and ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, and summer turn around.
• Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.
• Act as the responsible person for water hygiene, ensuring safe management and compliance of site water systems, assisting in arranging any remedial actions or water testing required following Legionella Risk Assessments.

Here’s what you’ll need:

• Relevant experience supporting the running of a residence within hotels, hospitality, or better yet student accommodation.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Passion to ensure that students literally have the best experience of their lives whilst living with us.
• Demonstrates behaviours consistent with our values of integrity, commitment and energy.
• Experience within a fast paced, target driven environment with strong focus on sales and marketing.

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus.
• 25 days annual leave.
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey.
• Subsidised Health care & employee assistant program.
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.