Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a team to ensure smooth running of student residences.
- Company: Join a vibrant global team at Yugo, shaping student experiences.
- Benefits: Competitive salary, 25 days leave, wellness days, and subsidised healthcare.
- Why this job: Make a real impact on students' lives while enjoying a dynamic work environment.
- Qualifications: Experience in hospitality or student accommodation with strong communication skills.
- Other info: Exciting opportunities for personal growth and social events await you!
The predicted salary is between 36000 - 60000 £ per year.
Our Assistant Managers are part of a team of awesome Yugoers across the globe, who will support you to ensure we are consistent in the service we provide to our students. Located in the heart of London, this role requires a hands-on approach to work, ensuring we deliver cost-effective facilities and maintenance services while being responsible when the Residence Manager is not on the property, ensuring all aspects of the residence continue running smoothly.
Responsibilities
- Use your upbeat, outgoing personality to lead, mentor and guide the team to ensure that the residence is running smoothly.
- Follow up on all sales opportunities and ensure the property is at capacity through short term and long term lets.
- Drive sales and marketing activities to ensure the residences are full and all marketing channels have been utilised to their full potential.
- Maintain exceptionally high standards, reflected in the overall presentation of the property, through regular inspections and collaboration with the facilities team.
- Manage complaints and deliver excellent customer service to students by turning around the "good" and addressing the "not so good".
- Develop and maintain relationships with key players at local universities, as well as internal and external suppliers.
- Ensure the smooth running of the operational calendar and student lifecycle from arrival, departure, to summer turnaround.
Requirements
- Along with day-to-day activities, you will be required to manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, including taking care of yourself and those around you and cooperating with your employer on health and safety matters.
What you’ll need
- Relevant experience supporting the running of a residence within hotels, hospitality, or student accommodation.
- Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
- Passion to ensure that students literally have the best experience of their lives whilst living with us.
- Demonstrates behaviours consistent with our values of integrity, commitment and energy.
- Experience within a fast-paced, target-driven environment with a strong focus on sales and marketing.
Preferred
- A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.
Benefits
- Competitive salary with annual discretionary bonus.
- 25 days annual leave.
- Additional "YuDay" which is a paid day off every year to spend as you wish to support your wellness journey.
- Subsidised health care & employee assistance program.
- Cycle to work scheme.
- Social events and more!
So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
Assistant Residence Manager employer: GSA - Global Student Accommodation
Contact Detail:
GSA - Global Student Accommodation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Residence Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Yugoers on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your upbeat and outgoing nature shine through. Remember, they want someone who can lead and mentor the team, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've handled complaints or driven sales. This will show them you’ve got the experience to keep the residence running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Yugo family!
We think you need these skills to ace Assistant Residence Manager
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Use your upbeat and outgoing personality in your application. Let us know how you can lead and mentor a team, and share any experiences that highlight your ability to create a positive environment for students.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Assistant Residence Manager role. Highlight your relevant experience in hospitality or student accommodation, and don’t forget to mention your sales and marketing skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out, especially those related to customer service and relationship building.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Yugo family!
How to prepare for a job interview at GSA - Global Student Accommodation
✨Show Your Upbeat Personality
As an Assistant Residence Manager, your personality is key! Make sure to showcase your outgoing nature during the interview. Share examples of how you've positively influenced others and created a vibrant atmosphere in previous roles.
✨Demonstrate Your Sales Savvy
Since driving sales and marketing activities is crucial, come prepared with specific strategies you've used in the past. Discuss how you’ve successfully filled properties or increased occupancy rates, and be ready to brainstorm ideas on how to do the same for their residences.
✨Highlight Your Customer Service Skills
Be ready to talk about how you've managed complaints and turned negative experiences into positive ones. Use real-life examples to illustrate your commitment to excellent customer service and how you ensure students have the best experience possible.
✨Know Your Health and Safety Responsibilities
Familiarise yourself with health and safety regulations relevant to the role. Be prepared to discuss how you would ensure compliance and maintain a safe environment for both staff and students, showing that you take these responsibilities seriously.
