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- Tasks: Lead the repairs team, ensuring efficient maintenance and high-quality service delivery.
- Company: Join a dynamic company focused on delivering top-notch housing repair services.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a real impact in the community while honing your leadership skills.
- Qualifications: Experience in repairs management and knowledge of Nat Fed rates are essential.
- Other info: Ideal for those passionate about improving service quality in the housing sector.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester
Reports to: Operations Manager / Senior Management
Employment Type: Full-Time
Job Purpose:
To effectively lead and manage the day-to-day operations of the repairs team, ensuring that all maintenance and repair works are carried out efficiently, on time, and to a high standard. The successful candidate will be responsible for achieving KPIs, managing workloads, ensuring compliance with National Federation (Nat Fed) rates, and maintaining excellent service delivery across the business.
Key Responsibilities:
- Manage and oversee the delivery of responsive and planned repairs across various contracts and properties.
- Ensure accurate application and monitoring of Nat Fed Schedule of Rates, ensuring works are coded and costed correctly.
- Monitor, report, and manage performance against Key Performance Indicators (KPIs), including response times, customer satisfaction, first-time fix rates, and budget adherence.
- Plan and allocate workloads effectively to internal teams and subcontractors, ensuring optimum use of resources and timely completion of tasks.
- Collaborate with supervisors, operatives, and administration teams to maintain workflow efficiency and service quality.
- Conduct regular performance reviews and site audits to ensure standards are maintained.
- Identify areas for service improvement and implement solutions to drive operational excellence.
- Liaise with clients, residents, and stakeholders to resolve issues and ensure satisfaction.
- Ensure compliance with all health & safety, legal, and regulatory requirements.
Person Specification:
Essential Skills & Experience:
- Proven experience in a similar repairs or maintenance management role.
- In-depth knowledge and experience with Nat Fed Schedule of Rates.
- Strong understanding of repairs and maintenance within the housing, social housing, or property sector.
- Demonstrable experience in managing KPIs and driving performance improvements.
- Excellent workload planning and resource management skills.
- Strong leadership and team management abilities.
- Good IT skills, including the use of repairs management systems and reporting tools.
- Excellent communication and interpersonal skills.
Desirable:
- Experience working with housing associations or local authorities.
- Relevant technical qualification or trade background.
Key Attributes:
- Results-driven with a proactive approach to problem-solving.
- Commercially aware and cost-conscious.
- Customer-focused mindset.
- Adaptable and able to work under pressure in a fast-paced environment.
Repairs Manager employer: GS3 Recruitment
Contact Detail:
GS3 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager
✨Tip Number 1
Familiarise yourself with the National Federation Schedule of Rates. Understanding this will not only help you in discussions during interviews but also demonstrate your expertise in managing repairs and maintenance effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you improved performance or resolved conflicts.
✨Tip Number 3
Research the company’s current projects and any recent news related to their operations. This knowledge will allow you to engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with professionals in the housing and repairs sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Repairs Manager position.
We think you need these skills to ace Repairs Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in repairs or maintenance management. Emphasise your knowledge of the Nat Fed Schedule of Rates and any relevant KPIs you've managed.
Craft a Strong Cover Letter: In your cover letter, explain why you're the perfect fit for the Repairs Manager role. Mention specific examples of how you've successfully led teams, improved service delivery, and managed workloads in previous positions.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as leadership, resource management, and communication. Use bullet points for clarity and to make it easy for the hiring team to see your qualifications.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at GS3 Recruitment
✨Showcase Your Experience
Be prepared to discuss your previous roles in repairs or maintenance management. Highlight specific examples where you successfully managed KPIs and improved performance, as this will demonstrate your capability for the role.
✨Understand Nat Fed Rates
Since the role requires in-depth knowledge of the Nat Fed Schedule of Rates, make sure you brush up on this before the interview. Be ready to explain how you've applied these rates in past positions and how you ensure compliance.
✨Demonstrate Leadership Skills
As a Repairs Manager, you'll need strong leadership abilities. Prepare to share examples of how you've effectively led teams, allocated workloads, and resolved conflicts to maintain service quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to adapt quickly or implement improvements, and be ready to discuss your thought process.
