At a Glance
- Tasks: Manage customer accounts, handle enquiries, and process orders with a proactive approach.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on continuous learning.
- Why this job: Make a real difference by helping customers and maximising sales opportunities.
- Qualifications: Good maths and English skills; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
To provide excellent customer service by proactively managing customer accounts. This includes handling of enquiries, processing orders, reporting on the progress of the orders, and expediting them as needed.
Duties and Responsibilities
- Manage dedicated customer accounts from initial contact to completion.
- Communicate with other departments to ensure customer enquiries received are responded to as accurately and swiftly as possible either via telephone, email, or Whatsapp.
- Liaise with YBSUK Regional Managers on all aspects of account administration.
- Actively contact customers to maximise all potential sales opportunities.
- Enter customer orders in an accurate and timely manner.
- Work with other departments to ensure availability of products so that customer orders are delivered on time and in full.
- Manage customer backorders ensuring that these are reserved and shipped in a timely manner.
- Manage the customer consignment process, handling reporting and ensuring that correct stock levels are maintained.
- Provide customers with documents such as Proof of Delivery information and invoices, as requested.
- Achieve defined performance targets/standards and contribute to the achievement of service levels.
- Gain a basic understanding of the product range being offered and advise the customers accordingly.
- Maintain up-to-date customer data within the CSS.
- Gather customer feedback and elevate complaints where necessary.
- Provide support to supervisors and department managers as needed.
- Undertake housekeeping and reporting functions.
- Attend and contribute at team meetings.
- Ensure your skills base is maintained through continual understanding of new products.
- Adhere to standard operating procedures.
Communication methods during day-to-day tasks include but are not limited to phone, e-mail, messaging platforms, Microsoft Teams etc. This is a summary job description and not an exhaustive list. You should be prepared, when required, to undertake any work allocated to you by your line manager.
Desired Attributes
- Willingness to help people.
- Ability to take ownership of customer problems.
- Friendly approach.
- Enthusiasm and energy.
- Drive and commitment.
- Ability to interact and build rapport.
- Understanding of the role of customer service.
Experience and Qualifications
- Good maths and English skills.
- NVQ Level 3 in customer service is desirable.
- Demonstrable experience in customer service or accounts management role.
Customer Sales Support Administrator in Swindon employer: GS Yuasa Battery Sales UK Ltd
As a Customer Sales Support Administrator at our company, you will thrive in a dynamic and supportive work environment that prioritises excellent customer service and employee development. We offer comprehensive training, opportunities for career advancement, and a collaborative culture that encourages innovation and teamwork. Located in a vibrant area, our company provides a unique chance to engage with a diverse clientele while enjoying a fulfilling work-life balance.
Contact Details:
GS Yuasa Battery Sales UK Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Support Administrator in Swindon
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries via phone, email, and messaging platforms, make sure you're comfortable with these methods. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the role of Customer Sales Support Administrator.
We think you need these skills to ace Customer Sales Support Administrator in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Sales Support Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your ability to interact with customers and colleagues. Use clear and concise language in your application, and maybe even share an example of how you've successfully handled customer enquiries in the past.
Demonstrate Your Enthusiasm:We love candidates who are passionate about customer service! In your application, let us know why you're excited about this role and how you can contribute to our team's success. A little enthusiasm goes a long way!
Apply Through Our Website:To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures we receive all your details without any hiccups. We can't wait to hear from you!
How to prepare for a job interview at GS Yuasa Battery Sales UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing customer accounts and processing orders. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to discuss how you handle enquiries and liaise with different departments. Think of examples where you've successfully resolved customer issues or collaborated with colleagues to improve service.
✨Demonstrate Your Customer Service Passion
Employers want to see your enthusiasm for helping customers. Share stories that highlight your friendly approach and commitment to providing excellent service. This could be a time when you went above and beyond to assist a customer.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
