Location: Barway, Cambridgeshire. Full Time
Are you passionate about technology and delivering exceptional customer service? Do you enjoy solving problems, helping people, and being the go-to person when support is needed? If so, we'd love to hear from you. At G's Fresh, we're looking for a proactive and customer-focused Service Desk Analyst to join our Business Systems team. As the first point of contact for IT support across the business, you'll play a key role in ensuring colleagues receive fast, effective, and professional support.
What You'll Be Doing
- Providing first-line support for business applications, cloud services, hardware, and user accounts
- Managing and resolving incidents and service requests through our IT ticketing system
- Supporting colleagues across the business with technical queries and troubleshooting
- Maintaining accurate records and updating users on progress
- Provisioning and managing laptops, mobile phones, tablets, and other IT equipment
- Creating, amending, and removing user accounts and access permissions
- Working closely with internal Infrastructure teams, third-party suppliers, and Grupo G's colleagues to resolve complex issues
- Supporting major incidents and contributing to continual service improvement initiatives
- Delivering user guidance and promoting best practice use of systems and services
You'll ideally have:
- Previous experience in a Service Desk, Helpdesk, or IT Support role
- Strong customer service skills and a positive, "can-do" attitude
- Experience supporting Microsoft applications, cloud services, and end-user devices
- Good problem-solving and troubleshooting skills
- Ability to prioritise workloads and manage multiple tasks effectively
- Strong written and verbal communication skills
- A keen interest in technology and continuous learning
- Good attention to detail
- Excellent customer service and a genuine passion for helping others
Why G's? At G's, technology plays a vital role in supporting our growing business. You'll be joining a collaborative IT team where no two days are the same, with opportunities to develop your technical expertise, work with a variety of technologies, and make a real difference to colleagues across the organisation. If you're looking for a role where you can combine technical knowledge with outstanding customer service, we'd love to hear from you.
- 31 Days holiday per year including bank holidays.
- Great Place to Work accredited.
- Salary sacrifice pension scheme available.
- Cinema and Sky Store discounts.
- Supermarket & other retailer discounts.
- Health Cash Plan.
- Holiday discounts.
- Life assurance & income protection.
- Employee referral scheme.
- Employee Assistant Programme.
- Cycle to Work.
- Eyecare contributions.
- Electric car salary sacrifice scheme.
- Learning, development, and training opportunities including mentoring.
- Regular social and charity events.
- Engagement in local community & early careers events.
- Onsite health checks, & annual flu jabs.
- Regular wellbeing sessions.
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Service Delivery Analyst in Ely employer: G's Group
G's Group in Isleham offers a dynamic work environment where employees are encouraged to grow and develop their skills in account management and sales operations. With a strong focus on hands-on experience and on-the-job training, our team fosters a collaborative culture that values initiative and proactivity, making it an excellent place for those looking to build a rewarding career in the fresh produce industry.
