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For Companies At a Glance
- Tasks: Provide friendly support to students and help them succeed in their studies.
- Company: Join a leading educational institution dedicated to improving futures in North Wales.
- Benefits: Competitive salary, generous leave, and a supportive work environment.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for growth and community impact.
About Us
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
Grwp Llandrillo Menai was established in 2012 as a result of mergers between Coleg Llandrillo, Coleg Menai and Coleg Meirion-Dwyfor. It employs 2,000 staff and delivers courses to around 21,000 students, including over 1,500 higher education students, across Anglesey, Conwy, Denbighshire and Gwynedd.
The Grwp aims to support the economy of North Wales by equipping local people with the skills and qualifications needed to ensure the competitiveness and success of the region. The Grwp\’s wide range of courses, high quality learning experiences, first-class facilities and talented staff all contribute towards the achievement of these goals.
Additional opportunities to study locally for degrees and professional qualifications enable more young people and mature learners to achieve their potential. A University Centre at the Rhos-on-Sea Campus provides fabulous facilities for the Grwp\’s Higher Education students.
Our mission of \’Improving People\’s Futures\’ captures what we are about as a further education organisation. Although delivering successful qualifications is essential to us, we also make a significant impact on social cohesion and economic development. We aim to be at the heart of our communities and to be the skills engine that drives the success of North Wales.
Job Purpose
To provide an effective, efficient and friendly student support service to prospective students and learners studying at Coleg Menai. Duties will include providing a help-desk facility, providing support to learners at risk of disengaging through providing support and referring as appropriate, providing information and guidance on a range of student financial support products and services, administering student finance funds, receiving and recording applications for student financial services, inputting and maintaining data records.
You will be able to demonstrate experience in a customer focussed role and will need a good level of IT skills. A high level of customer services and communication skills is essential. The ability to be flexible and work within a dynamic environment is essential.
Salary – £23,684.25 – £26,848.54 per annum
Contract terms – Full Time (37 hours per week), Term Time – 42 weeks per year (during the college term)
Location – Bangor
Pension Provider – Local Government Pension Scheme
Annual Leave –
28 days leave per annum, rising to 32 days after 5 full holiday years continuous service (01 September to 31 August).
All normally observed public holidays, determined annually.
Up to 5 days efficiency closure days per annum, determined annually.
Term Time contracts will receive a pro rata entitlement to the above paid as part of annual salary.
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Student Adviser employer: Grwp Llandrillo Menai
Contact Detail:
Grwp Llandrillo Menai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Adviser
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Grwp Llandrillo Menai on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their mission of 'Improving People's Futures'. We want to show them that you’re not just a fit for the role, but for their community-focused ethos too!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We want to convey that you’re ready to support students and be a friendly face at the help-desk.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows enthusiasm and reinforces your interest in the role. Plus, it’s a great way to remind them why you’d be a fantastic addition to their team!
We think you need these skills to ace Student Adviser
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to check out our mission and values. Understanding what we stand for at Grwp Llandrillo Menai will help you tailor your application to show how you fit into our community.
Tailor Your Application: Make sure to customise your CV and cover letter for the Student Adviser role. Highlight your customer service experience and any relevant IT skills, as these are key to what we’re looking for in a candidate.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for helping students shine through. A friendly tone can make a big difference in how we perceive your application.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we receive all your details without any hiccups!
How to prepare for a job interview at Grwp Llandrillo Menai
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Adviser and what Grwp Llandrillo Menai stands for. Familiarise yourself with their mission of 'Improving People's Futures' and think about how your skills can contribute to that goal.
✨Showcase Your Customer Service Skills
Since this role is all about providing support to students, be ready to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you helped someone overcome a challenge or provided valuable guidance.
✨Be Tech-Savvy
With a good level of IT skills being essential, brush up on any relevant software or systems you might encounter in the role. If you have experience with data management or student finance systems, be sure to mention it during the interview.
✨Flexibility is Key
The job requires adaptability in a dynamic environment, so prepare to discuss how you've successfully navigated changes or unexpected challenges in previous roles. This will show that you're ready to thrive in a fast-paced setting.
