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- Tasks: Support students with guidance, financial advice, and help-desk services.
- Company: Grwp Llandrillo Menai, a leading education provider in North Wales.
- Benefits: Competitive salary, generous annual leave, and a local government pension scheme.
- Why this job: Make a real difference in students' lives while working in a vibrant community.
- Qualifications: Customer service experience and strong IT skills required.
- Other info: Part-time role with opportunities for professional growth in a dynamic environment.
The predicted salary is between 20026 - 22701 £ per year.
Grwp Llandrillo Menai was established in 2012 as a result of mergers between Coleg Llandrillo, Coleg Menai and Coleg Meirion-Dwyfor. It employs 2,000 staff and delivers courses to around 21,000 students, including over 1,500 higher education students, across Anglesey, Conwy, Denbighshire and Gwynedd. The Grwp aims to support the economy of North Wales by equipping local people with the skills and qualifications needed to ensure the competitiveness and success of the region.
The Grwp's wide range of courses, high quality learning experiences, first-class facilities and talented staff all contribute towards the achievement of these goals. Additional opportunities to study locally for degrees and professional qualifications enable more young people and mature learners to achieve their potential. A University Centre at the Rhos-on-Sea Campus provides fabulous facilities for the Grwp's Higher Education students. Our mission of 'Improving People's Futures' captures what we are about as a further education organisation. Although delivering successful qualifications is essential to us, we also make a significant impact on social cohesion and economic development. We aim to be at the heart of our communities and to be the skills engine that drives the success of North Wales.
To provide an effective, efficient and friendly student support service to prospective students and learners studying at Coleg Menai. Duties will include:
- Providing a help-desk facility
- Providing support to learners at risk of disengaging through providing support and referring as appropriate
- Providing information and guidance on a range of student financial support products and services
- Administering student finance funds
- Receiving and recording applications for student financial services
- Inputting and maintaining data records
You will be able to demonstrate experience in a customer focussed role and will need a good level of IT skills. A high level of customer services and communication skills is essential. The ability to be flexible and work within a dynamic environment is essential.
Job Type - Part time (30 hours per week), Permanent
Location - LLangefni (LL77 7HY)
Salary - £20,026.18 - £22,701.74 per annum
Annual leave - 28 days leave per annum, rising to 32 days after 5 full holiday years continuous service (01 September to 31 August). All normally observed public holidays, determined annually. Up to 5 days efficiency closure days per annum, determined annually. Part Time contracts will receive a pro rata entitlement to the above.
Pension Provider - Local Government Pension Scheme
Locations
Student Advisor in Llangefni, Wales employer: Grwp Llandrillo Menai
Contact Detail:
Grwp Llandrillo Menai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advisor in Llangefni, Wales
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Grwp Llandrillo Menai on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Student Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service experience aligns with their mission of 'Improving People's Futures'. We want to show them that you’re not just a fit, but the perfect fit!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We want to convey that you’re ready to support students and be a friendly face at the help-desk.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows enthusiasm and reinforces your interest in being part of the Grwp Llandrillo Menai team. Don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Student Advisor in Llangefni, Wales
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about helping learners achieve their potential and how you can contribute to our mission of 'Improving People's Futures'.
Tailor Your CV: Make sure your CV is tailored to the Student Advisor role. Highlight any relevant experience in customer service or education support, and don’t forget to mention your IT skills. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Grwp Llandrillo Menai
✨Know Your Stuff
Before the interview, make sure you understand Grwp Llandrillo Menai's mission and values. Familiarise yourself with their courses and the support services they offer. This will help you demonstrate your genuine interest in the role of Student Advisor and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since this role is all about providing effective support to students, be ready to share specific examples from your past experiences where you've excelled in customer service. Think about situations where you helped someone overcome a challenge or provided guidance that made a difference.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like supporting a student at risk of disengaging. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges students face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
