At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth installation processes.
- Company: Join one of Scotland's top home improvement brands with a stellar reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a modern office with perks.
- Other info: Great job security and ongoing training opportunities await you!
- Why this job: Make a real impact in customer service while growing your career in a supportive environment.
- Qualifications: Experience in customer service or sales, ideally in fast-paced industries.
The predicted salary is between 30000 - 40000 £ per year.
Based in Dunfermline, Fife, this permanent role offers an excellent salary and benefits package. Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent’s client is amongst the UK’s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Experience Specialist.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Experience Specialist joins an established team and forward-thinking department. You will be a customer success champion.
Key responsibilities include:
- Being the first point of contact for handling and coordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of the businesses clients and keeping them and the customers updated.
Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service professional. This will suit candidates with a background in internal sales, key account management, customer service, customer success, and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial/trades retail, or engineering businesses. Experience of both B2B and B2C customer service and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial.
This is a unique opportunity to join one of Scotland’s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence, and uncompromising safety standards. Candidates can expect excellent job security, ongoing training, and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme, and working in a modern open plan office with an on-site bistro and free parking.
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Customer Experience Specialist in Edinburgh employer: grw talent
As a Customer Experience Specialist at one of Scotland's leading home improvement companies, you will thrive in a dynamic and supportive work environment that prioritises service excellence and employee growth. With a strong commitment to career development, excellent job security, and a comprehensive benefits package including 31 days of holiday and a modern office space, this role offers the chance to make a meaningful impact while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the company. You never know who might give you a heads-up about job openings or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their values, recent projects, and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being a Customer Experience Specialist.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role, especially in handling customer queries and managing logistics. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their growth and success.
We think you need these skills to ace Customer Experience Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Specialist role. Highlight your relevant experience in customer service, especially if you've worked in fast-paced environments like construction or retail. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our team. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's resolving customer complaints or improving processes, we want to know how you've made a difference in your previous roles. Numbers and specific examples can really make your application stand out.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at grw talent
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what sets them apart in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Experience Specialist, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Multitasking Skills
Given the fast-paced environment mentioned in the job description, be ready to discuss how you manage multiple tasks simultaneously. Share specific examples of how you've juggled various responsibilities in previous roles, especially in customer service settings, to demonstrate your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company's growth strategy, or how they measure success in the Customer Experience department. This shows that you're not just interested in the role, but also in contributing to the company's future.
