At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth installations.
- Company: Join one of Scotland's top home improvement brands with a stellar reputation.
- Benefits: Enjoy a competitive salary, 31 days holiday, and a modern office with perks.
- Other info: Great job security and ongoing training in a fast-paced, supportive environment.
- Why this job: Make a real impact in customer service and grow your career in a thriving company.
- Qualifications: Experience in customer service or related fields; degree preferred but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Based in Dunfermline, Fife, this permanent role offers an excellent salary and benefits package. Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent's client is amongst the UK's largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Customer Experience Specialist.
Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion Which.co.uk, the customer experience and service is at the heart of everything they do. As they continue to be the very best in the market, and to support a major growth strategy, the Customer Experience Specialist joins an established team and forward-thinking department. You will be a customer success champion.
Key responsibilities include:
- Being the first point of contact for handling and co-ordinating all customer service queries.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers, or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency, including achieving key targets set by the operational management team.
- Managing the daily requests of the businesses clients and keeping them and the customers updated.
Ideally educated to HNC/HND (degree preferred) calibre, you are an experienced Customer Service professional. This will suit candidates with a background in internal sales, key account management, customer service, customer success and onboarding. We are open to candidates from a range of backgrounds. We would be especially keen to hear from anyone working in customer service in busy construction, utilities, manufacturing, commercial/trades retail or engineering businesses. Experience of both B2B and B2C customer service and resolving complaints would be advantageous. The ability to handle multiple customers and jobs at any one time in a fast-paced environment is crucial.
This is a unique opportunity to join one of Scotland's leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your excellent base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.
To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.
Customer Experience Specialist in Dunfermline employer: grw talent
As a Customer Experience Specialist at one of Scotland's leading home improvement companies, you will thrive in a dynamic and supportive work environment that prioritises service excellence and employee growth. With a strong commitment to career development, excellent job security, and a comprehensive benefits package including 31 days of holiday and a modern office space, this role offers the unique opportunity to make a meaningful impact within a highly regarded brand. Join a forward-thinking team where your contributions are valued and recognised, all while enjoying the perks of working in Dunfermline, a vibrant location with a rich community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think of examples from your experience that align with their values. This will show them you're not just another candidate but a perfect fit!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey information clearly and effectively. Role-play common customer scenarios with a friend to build confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to our mission of delivering top-notch customer experiences.
We think you need these skills to ace Customer Experience Specialist in Dunfermline
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Experience Specialist role. Highlight your relevant experience in customer service, especially if you've worked in fast-paced environments like construction or retail. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how you can contribute to our team. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s resolving customer complaints or improving processes, we want to know how you’ve made a difference in your previous roles. Numbers and specific examples can really make your application stand out.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at grw talent
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what sets them apart in the home improvement sector. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Customer Scenarios
As a Customer Experience Specialist, you'll be dealing with various customer queries and issues. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved customer complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to communicate clearly and concisely. Practice explaining complex ideas simply, as you might need to do this when liaising with customers or stakeholders in the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, the company's growth strategy, or how they measure success in customer experience.
